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Marissa Explains IT All: What is an MSP?

You hear the acronym all the time, but what actually is an MSP? And what do they do in the business world?

Check out the clip below to hear Marissa explain all that and more in under 60 seconds! You can also follow along with the script down below.

Marissa Explains IT All: Episode 4

“What is an MSP?”

Transcript:

“That’s us! MSP stands for Managed Service Provider.

We can function as an outsourced IT department for your organization, or we can partner with your internal IT team. We’re really just a group of people, experiences, and expertise that help small businesses get smart use out of their technology – simplified and effective.

So that’s a couple of things:

  • Making sure you have reliable and secure technology to help you do your jobs.
  • And then, when those systems aren’t so reliable or secure, you have somebody you can rely on for fast, friendly, and thorough resolution and support.
  • The last thing is having people that care about your business enough to help you drive strategies to improve your tech for the future.

MSP’s are good… like backups.”

“What is an MSP?”

Transcript:

“That’s us! MSP stands for Managed Service Provider.

We can function as an outsourced IT department for your organization, or we can partner with your internal IT team. We’re really just a group of people, experiences, and expertise that help small businesses get smart use out of their technology – simplified and effective.

So that’s a couple of things:

  • Making sure you have reliable and secure technology to help you do your jobs.
  • And then, when those systems aren’t so reliable or secure, you have somebody you can rely on for fast, friendly, and thorough resolution and support.
  • The last thing is having people that care about your business enough to help you drive strategies to improve your tech for the future.

MSP’s are good… like backups.”

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Security News: Microsoft Exchange

WorkSmart is aware of the vulnerabilities being used to attack on-premise versions of Microsoft Exchange Server. We have confirmed that our clients using Exchange have the updated security patches already installed, and thus are protected. WorkSmart does not use the on-premise version of Microsoft Exchange. Microsoft confirmed that Exchange Online, the hosted email service provided by Microsoft 365, is not affected.

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How We Provide Consistently Excellent IT Support

The WorkSmart team is rooting for your success. As an IT service provider, we know that great service helps your organization grow. Quality IT support from a strategic partner helps you focus on your business goals rather than worry about your technology.

That’s why gauging customer happiness and getting feedback is extremely valuable, and why it’s important for us to have a way to measure and track the customer experience.

Here’s how we use a single metric, Net Promoter Score®, to compute client happiness and provide consistently excellent IT support.

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WorkSmart Continues Managed IT Services Expansion in Atlanta

Today, we’re sharing the news of our recent acquisition! RMS Associates of Smyrna, Georgia joins the WorkSmart community! The purchase was finalized on January 1, 2021.
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Best Practices & Helpful Tips for Backup Planning

No one likes to think about losing data, but it happens. That’s why planning a backup strategy that fits your company’s needs is so important. Here are the best practices for data backup planning, including how your team can play a role in making sure your data is protected.

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Everything You Need to Know About Managed IT Services

If you’re struggling with a problem, you look to an expert to figure out a solution.

When you look to driving new client sales, you turn to a sales manager. If there’s a question about marketing, you go to the marketing manager. When you’re planning your information technology (IT) strategy, you need an IT manager. Without internal expertise, small businesses often look to outside help.

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How to Choose the Right Cybersecurity Provider

Small and medium-sized businesses often don’t have the budgets to account for in-house cybersecurity and IT management. A more affordable and less time-consuming option is to hire a third-party cybersecurity vendor. They make implementing and managing security easy for you.

With a lot of options available, it’s important to know how to spot a great cybersecurity partner that can fit your business’s priorities. There are several factors you can keep in mind as you search for a vendor that checks all your boxes.

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A Guide to Managed Firewall Pricing

If you’re shopping for managed IT services, you’ve likely heard about managed firewalls. As the frontline of defense in protecting your network, your future IT partner wants to ensure you have a robust firewall to stop threats from entering or spreading across your network. You know that you need a firewall, but does a managed firewall fit your business? To help you make a decision, here’s what you need to know about managed firewall pricing.

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Managed IT: the benefits of proactive IT support

Not all small businesses want to manage or can afford their own internal IT team, so they look to outside help. Some have a “guy” they call or one tech-savvy employee to react to minor problems. More often, small businesses turn to Managed IT Service Providers (MSPs) to solve problems and provide proactive support. Curious about the benefits of proactive support? Let’s look at how it differs from reactive support.

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Most common IT challenges in Small Business

It’s annual planning season! Review IT’s role in your business to help you work smarter towards next year’s goals. Since business technology evolves rapidly, it’s essential to prepare for the future. To help you get ahead, let’s look at the most common IT challenges small businesses face (and how you can solve them).