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Marissa Explains IT All: What is an MSP?

You hear the acronym all the time, but what actually is an MSP? And what do they do in the business world?

Check out the clip below to hear Marissa explain all that and more in under 60 seconds! You can also follow along with the script down below.

Marissa Explains IT All: Episode 4

“What is an MSP?”

Transcript:

“That’s us! MSP stands for Managed Service Provider.

We can function as an outsourced IT department for your organization, or we can partner with your internal IT team. We’re really just a group of people, experiences, and expertise that help small businesses get smart use out of their technology – simplified and effective.

So that’s a couple of things:

  • Making sure you have reliable and secure technology to help you do your jobs.
  • And then, when those systems aren’t so reliable or secure, you have somebody you can rely on for fast, friendly, and thorough resolution and support.
  • The last thing is having people that care about your business enough to help you drive strategies to improve your tech for the future.

MSP’s are good… like backups.”

“What is an MSP?”

Transcript:

“That’s us! MSP stands for Managed Service Provider.

We can function as an outsourced IT department for your organization, or we can partner with your internal IT team. We’re really just a group of people, experiences, and expertise that help small businesses get smart use out of their technology – simplified and effective.

So that’s a couple of things:

  • Making sure you have reliable and secure technology to help you do your jobs.
  • And then, when those systems aren’t so reliable or secure, you have somebody you can rely on for fast, friendly, and thorough resolution and support.
  • The last thing is having people that care about your business enough to help you drive strategies to improve your tech for the future.

MSP’s are good… like backups.”

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WorkSmart Celebrates Its 20th Anniversary

Durham, NC, Release: July 15, 2021 

WorkSmart celebrates its 20th anniversary as a full-service, managed IT services company headquartered in Durham, North Carolina. 

WorkSmart celebrates 20 years in business

WorkSmart was founded in 2001 by Ron Unger and Clay Harris, while they attended the University of North Carolina at Chapel Hill. Believing that technology should be a strategic tool for small businesses, they worked to help a handful of local businesses to find the right tools and processes to support the people. Continuing with the same purpose and passion today, WorkSmart provides a variety of services and technologies including, managed/co-managed IT services, cybersecurity, data backup & recovery, IT strategy & planning, and cloud services.  

Through organic growth and several business acquisitions, WorkSmart has experienced exceptional growth over the last 20 years. We’ve expanded to four offices in different states along the East Coast, with more than 100 employees overall. 

For the past couple of years, WorkSmart has been honored by the Triangle Business Journal as one of the best places to work in the Triangle area. Check out this TBJ interview with our CEO, Clay, as he reminisces over the past two decades of WorkSmart, and looks toward the future of the company and industry as a whole. The company has also been recognized as one of the fastest-growing private companies in both the Triangle and across America, including more than 10 years on the Inc 5000.  

We work with small, local businesses to fuel their growth through simplifying the IT process. With a dedicated team of technology consultants and account managers, WorkSmart forges meaningful relationships with clients, to help make recommendations that best suit their own business goals.   

By building a culture that values curiosity, doing the right thing, and connection, we focus on helping clients and team members reach their fullest potential.  

You can click here to get more information on the most valuable resource at WorkSmart: people you’re going to love.

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The Kaseya VSA Ransomware Attack

Unfortunately, ransomware continues to make headlines, with the recent attack on Kaseya VSA products affecting 1500 organizations across the globe. 

Although WorkSmart does not use Kaseya VSA products and has not been impacted by this attack, it’s important to use this as an opportunity to grow our security practices and help you do the same.  

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WorkSmart ranked on Channel Futures MSP 501

We are thrilled to have been named as one of the world’s premier managed service providers in the prestigious 2021 Channel Futures MSP 501 rankings!

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Celebrating our June Employee Anniversaries

As we close out another calendar month, we wanted to take the time to recognize our team members who are celebrating work anniversaries this month.

Our team of hardworking and genuine folks is what keeps us going, and we are thankful for their dedication to WorkSmart.

You can learn more about each of these team members below.


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Marissa Explains IT All: Backup for Microsoft 365

Even if you’re using Microsoft 365, it’s still necessary to have a reliable backup. Check out the quick clip below to hear Marissa explain why in under 60 seconds!

You can also follow along with the script down below.

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What is ransomware?

As you may have seen in the news recently, ransomware can be a very time-consuming and expensive threat. Luckily, there are steps to take that can help prevent these cyberattacks. Here’s everything you need to know about the menacing malware.

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Celebrating Our May Employee Anniversaries

Curiosity, hard work, and loyalty make up some of the best employees. All of the team members highlighted below embody all of these qualities and so much more. We wanted to give them the recognition their work deserves – we appreciate them all!

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Stay Productive in Office Apps with Microsoft Search

We’re back with another quick how-to video! It’s part of our webinar series that is designed to help you ‘level up’ your business game using tools you already use.

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IT Support From People You’ll Love

Our IT experts are knowledgeable, friendly, and professional while solving any issues that arise for their clients. On top of saving the day on a regular basis, our team works to build strong and lasting relationships with everyone – whether its team members, clients, or vendors.