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Learn a little more about the people you’re going to love!

Brian, Service Manager
Located in the Raleigh-Durham area, Brian has been working in IT for over 26 years now. Throughout his career, he has held various positions, giving him experience in many different IT areas.

In his free time, Brian enjoys woodworking and leather working. He also has quite an array of animals, including a dog, two cats, four birds, and seven rabbits.

What folks say about Brian:

“Thanks for all of your help working through some client situations! I appreciate that you were thinking outside of the box to come up with a great solution for our client.”

“Just wanted to give you a shout out because you have been a wonderful teammate for me and have gone out of the way to help and be a unified front for our clients – especially in difficult or complex situations.”

Joshua, Technical Support Engineer
Located in the Raleigh-Durham area as well, Josh enjoys all things technology and is always willing to learn new things.

In his free time, he likes to play video games, listen to music, and run. He has completed multiple races, including 5ks, 10ks and half marathons. He also enjoys tech videos on YouTube and watching good movies.

What our clients say about Josh:

“Joshua is so nice to work with. Very prompt service. Thank you so much for your help.”

“Patience, persistence and excellent tech knowledge. Thank YOU, Josh.

“I missed the scheduled call and Josh called me back at the end of a Friday!”

Johan, Technical Support Engineer
Johan currently resides in the Raleigh-Durham area and has been working in the IT industry for about 4 years now. He is also actively pursuing his Bachelor’s degree in Data Management and Analytics.

In his spare time, Johan enjoys spending time with his family, his dog Scooter, and working on small projects with his 3D printer to create new things.

What our clients say about Johan:

“Johan is always a pleasure to work with.”

“Everything completed efficiently and fast! Back in working order.

“Johan was able to understand the untechnical way I explained the problems I was having and almost intuited what I needed changed to be able to effectively utilize my calendar.”

Logan, Consultant
Originally from Harrisonburg, Virginia, Logan has recently relocated to the Triangle area. In his free time, he enjoys spending time with his dog Dena, especially when they go to dog parks.

Logan also likes to find new walking trails to explore on, and various other outdoor activities such as hunting and fishing.

What our clients say about Logan:

“Thanks for rocking the workstation install! You are awesome.”

“Logan did a great job sticking with the issue, troubleshooting a variety of problems, and providing guidance.”

“Thank you so much for your help in getting involved and making recommendations! Your professionalism and knowledge was extremely beneficial.”

Winfield, Consultant
Located in the Raleigh-Durham area as well, Winfield has been on our team for over 16 years now. He enjoys all things technology and helping our clients reach their full potential by having the right technology and strategies in place.

He holds a wealth of knowledge and expertise in various aspects of IT, and is always willing to help out when he can.

What our clients say about Winfield:

“You are always easy to work with and very thorough!

“We have a lot of trust and faith in you that anything you work on will be done right. You’re also willing to lean on the team for anything that may require further investigation.”

Jake, Consultant
Jake is a Durham, North Carolina, native and has been working in small business IT for more than 10 years. In his free time, he enjoys hiking, camping, and cooking (he’s a firm believer that he makes the best chocolate chip cookies in the world).

Jake also likes to spend time with his four cats, play PC games, and go backpacking.

What our clients say about Jake:

“Jake is super helpful and very knowledgeable!”

“Jake was wonderful, he kept researching until he found the problem, fixed it and now I am up and running again remotely!!!

“Jake continues to provide quick responses to any questions I have regarding our network. He continues to demonstrate customer service is a priority for him!”

Joshua, Technical Support Representative
Josh has always taken an interest in technology, especially since he grew up part of the first generation that had them readily available for consumer use. He even still has his very first PC in his basement!

In his free time, he enjoys spending time with his wife and two kids, as well as training for Ninja Warrior. Fun fact about Josh, he currently holds two world-records in Speedrunning video games.

What our clients say about Josh:

“Josh is awesome!

“Josh got me back up and running remotely and also explained how to avoid this in the future!”

“Josh got on a call with me shortly after I called in and got me back up and running in no time. He explained what all he was doing as he was doing it which I appreciate.”

Wayne, Technical Support Representative
Located in the Raleigh-Durham area, Wayne enjoys all things technology and learning new things. In his free time, he likes to spend time with his wife of 24 years and their three children.

One of Wayne’s favorite quotes is, “Empty your mind, be formless, shapeless by water.” from Bruce Lee, as he interprets that to mean don’t be rigid in your thinking, but rather open to new ideas and opportunities.

He also enjoys doing outdoor activities, such as gardening, lawn care, hiking, and riding his bike on trails.

What our clients say about Wayne:

“Wayne was extremely patient, figured out the problem and walked me through it. Thank you, Wayne!”

“Wayne was very helpful!

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Uncategorized

Learn a little more about the people you’re going to love!

Jose, Service Manager
Jose was born in Puerto Rico and raised in the U.S. Virgin Islands, but he now resides in Georgia with his wife, two kids, and their cat named Beanie.

In his free time, he loves finding new things to do with his family, biking on new trails, and playing any old-school games.

Jose’s favorite quote is “if it’s not functional, it’s not needed”, and he applies that to his work and personal life alike. His goal is to empower others with the knowledge and technology needed to get the job done and help to further their career.

What folks say about jose:

“Thank you so much for bringing your great ideas!”

“Kudos to you for being willing to jump in whenever there’s a need in order to keep things running smoothly!”

Sam, Technical Support Engineer
With a life-long passion for all things technology and sports, Sam began his career in the sports broadcasting world. He spent six years broadcasting everything from West Text high school football all the way up to Division II college football before beginning his career in the IT industry.

He now resides in NC with his fiancé and their Jack Russell Terrier named Maple. When he isn’t working, he’s usually out trying to find places to explore outdoors. Whether it’s a simple hike or climbing to the top of the tallest rocky outcrop, he enjoys being out in nature.

What our clients say about SAM:

“Thanks a million! Sam is my hero! He dives right in and diagnoses the problems quickly.”

“Sam has done a fantastic job helping with any problems we’ve had. Timely and professional – it’s greatly appreciated.

Dre, Technical Support Engineer
Originally from Mount Vernon, New York, Dre moved to Georgia in 2005 for high school and later attended Georgia Gwinnett College where he majored in Information Technology – Systems and Security.

Dre loves learning about new advancements in technology and applying them to his both his work and personal life.

In his spare time, he enjoys gaming on his PC, powerlifting, swimming, and spending time with his dog Bailee.

What our clients say about DRE:

“Andre is consistently always helpful. He has great knowledge and lots of patience. He is a great asset to WorkSmart’s Team!”

“It is a pleasure to work with Andre. His calm demeanor makes it super easy to work through issues.

Randy, Consultant
Randy currently resides in Georgia with his wife, Carla and their new puppy Dakota. In his spare time, Randy enjoys pretty much anything outdoors including, hiking, camping, and taking long walks with his dog.

He enjoys reading the Sunday paper and his car magazines, as well as listening to Rock and Alternative music.

Randy has a knack for trouble shooting problems and making our clients feel at ease. He strongly believes in making the world a better place one computer at a time.

What our clients say about randy:

“On time. Great attitude. Friendly. Spent a few minutes helping a co-worker with an issue. Randy was the best!”

“Randy is ALWAYS able to find a solution to my technical issues and is very kind and professional!”

Andrew, Consultant
Originally from Jackson, Mississippi, Andrew relocated to Atlanta in 2016 where he now resides with his wife and three kids.

In his free time, Andrew enjoys spending time with his family, playing video games, and hanging out with his dog (April) and cat (Kitty).

What our clients say about ANDREW:

“Andrew does a fantastic job, very knowledgeable!

“Three (3) Laptops Setup – BOOM! No time at all. Thanks Andrew!!!!”

“Thank you for your quick response on our emergency email situation!”

Nick, Technical Support Representative
Nick currently resides in the Atlanta, Georgia area with his wife and two little girls. In his free time, he loves cheering on his Georgia Bulldogs. 

Nick also enjoys disc golf, playing video games, hanging out with his dog Bullet, and tinkering with his own computer set up at home.

What our clients say about NICK:

“Nick was upbeat and helpful.”

“Nick did great! I was expecting to have to purchase a new docking station and he was able to get it to work after about 25 minutes. I am so appreciative!

“Nick stuck with the problem until it was fixed — I truly appreciated it!”

Chloe, Technical Support Representative
Chloe currently resides in Georgia and has a passion for all things technology, with a wide range of experience in a few different areas. In her free time, she likes to play video games, draw, and play table top RPGs such as DnD. 

She also is very skilled at programming and occasionally makes small games, one of which ended up winning the Georgia Game Developer Association’s Best in Georgia for 2022.

What our clients say about CHLOE:

“Chloe was helpful, flexible and communicated with me through the process.

“Thank you for a quick response to my ticket. Chole was great and it was a simple fix.”

“Chloe is great and such a delight to work with.”

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Employee Anniversaries Blog

Celebrating our October Employee Anniversaries

It’s that time again… time for us to celebrate a few of the folks who help us be successful day in, day out.

They’re all IT experts, but they’re also awesome people who are curious, hard-working, and always striving to do the right thing.

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Uncategorized

Learn a little more about the people you’re going to love!

Jason, Support Director (Interim Service Manager)
Jason has been with our team for the last 20 years and has held many different roles as an IT professional throughout his time here.

He’s a big fan of scuba diving, and enjoys taking trips to be able to explore underwater. Jason is also a fan of bull dogs!

What folks say about jason:

“Thank you for all of your work on behind-the-scenes stuff that supports projects running smoothly!”

“Thank you for all the training support and exercises!”

“Thanks for always being willing to jump in and problem-solve to make sure that our clients and team members can succeed!”

Dave, Consultant
Dave has been working in IT for 20 years and has been in a few different positions. He enjoys gardening, watching sports, and spending time with friends and family.

Dave also has two dogs – Cooper and Drax. His favorite food is cheeseburgers and hopes to one day visit St. Maarten.

What our clients say about dave:

Dave always gets us squared away during his proactive visits, it is comforting to have him here each month. Even if he can’t immediately solve whatever crisis we’ve created, he’ll research and figure it out!

“As usual, Dave ran this one down for us and patiently guided us through the process of achieving what we had asked for!

David, Technical Support Engineer
David grew up in Central America before moving to the United States. He’s interested in all things technology and is always curious to learn more.

His favorite books include Bobiverse, Shogun, and the Pillars of the Earth. On the weekends, David enjoys watching college football, grilling, and watching his nephew play baseball.

David has one dog that he enjoys spending time with. He would love to visit the Nordic Region one day, and his favorite thing to eat is steak.

What our clients say about david:

“David was terrific and very helpful and patient. Very much appreciated.

“David is always a pleasure to work with – very helpful and always gets it right!

Xander, Consultant
Xander was born and raised in NC. He enjoys spending time in the outdoors doing anything from going on backpacking trips with his brother to hanging out by a fire with friends.

He’s a big fan of football (even though his Panthers have had some tough times!) and loves any set of mountains with a beautiful view, preferably when it’s snowing out.

Xander’s favorite food is Pho and is always on the hunt for new and unique places to visit with his wife.

What our clients say about xander:

Xander’s knowledge, professionalism and customer-centric attitude.

Xander is great to work with.”

John, IT Consultant
 John grew up in West Michigan where he joined the Army right after high school. He returned home to attend college and landed his first job in the IT industry where he’s been working ever since.

He eventually relocated to NC and began working specifically in the Managed Services side of IT. John enjoys spending time with his wife and four children (two natural and two foster), as well as riding Harleys with his brother.

John is a big sports fan and loves going to sporting events, especially baseball and hockey games (Go Wings and Canes!). His family is also very big into scouting.

What our clients say about john:

John is amazing!! Always does a good job, follows through and is very detail oriented.”

“I can always count on John to identify potential issues and address them during proactive visits.”

“A true asset to our organization knowing John is available to assist.”

Jake, Consultant
Originally from New York, Jake recently relocated to North Carolina with his family. He’s also a big fan of podcasts, with his favorites being The Revolutions Podcast, Lore Podcast, and the NPR Politics Podcast.

In his free time, Jake enjoys spending time with his family, his cat named Reese, reading, and listening to live music.

What our clients say about Jake:

“Five stars for all of your work!”

“Shout out to Jake for knocking it out of the park with this!

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Learn a little more about the people you’re going to love!

Tim, Service Manager
After spending most of his life in California, Tim and his wife moved to NC in 2017 where they’ve been ever since.

He enjoys spending quality time with his wife, daughter, cats, and dog Lilly Belle.

Tim also likes to play guitar, bbq, fish, watch movies, and listen to good music.

What folks say about Tim:

“You are willing to step up and help or offer direction. Your kindness and hard work make this a great place to work!”

“Thank you for all of your hard work and dedication to this team!”

Jeff, Technical Support Engineer
Jeff is Atlanta-born and now has 3 fur-children – Jackson (Anatolian Shepherd), Paisley (Min Pin/Chihuahua Mix), and Meeko the cat.

Jeff spent 4 years in the USMC where he got to do many interesting things as a Recon Marine.

His free time now mostly includes getting in his sports fix in anyway possible and playing flag football or golf.

What our clients say about Jeff:

“Thanks a million Jeff! You are a super star. I appreciate your help.”

Jeff is very patient with us. He is very detailed and is willing to go the extra mile to solve the issue.”

Kevin, Consultant
Originally from Southern CA, Kevin moved to NC 27 years ago. In his prior experience, he’s been an assistant manger for Home Depot, a Massage Therapist, and a business owner.

Kevin has been married for 25 years and has two daughters that are 21 and 18, as well as a cat named Jenny.

In his free time, he enjoys cooking vegan food, watching sports (and sometimes playing!), as well as eating Mexican, Thai, or Indian food.

What our clients say about Kevin:

“Super fast resolution.

It felt easy to resolve my issue.

Lucas, Technical Support Representative
While he’s a North Carolina native, Lucas spent most of his life moving around the country and going overseas with his family due to the Navy.

He’s a graduate of NCSU with a passion for art and technology. Lucas has previously worked for Epic Games on their Release Team, helping to test and deploy multiple seasons of Fortnite.

Lucas enjoys being outdoors, spending time with his pug (named Tug!), watching movies, playing video games, reading and has recently started learning Ukrainian. 

What our clients say about lucas:

We had to try a few things, but Lucas was persistent. Problem solved.

Matthew, Technical Support Engineer
Matthew is a homebody who loves to be away from home. He has one dog (Kenobi) and three cats (Bagheera, Samwise, and Noel).

He enjoys reading, watching movies, playing video games. Matthew also likes many different outdoor activities, such as hiking, camping, water & snow sports, and golfing. 

What our clients say about Matthew:

Got my computer working so that I didn’t have to through a bunch of extra steps to do what I normally do! An absolute timesaver!”

My service tech, Matthew, was terrifically helpful and reassuring and managed to make me feel not so bad about being an idiot when it comes to making rookie computer security mistakes. Thank you so much! 

Sam, Consultant
Sam is a comic book collector, bookworm, gamer, occasional geocacher, aspiring international traveler, foodie, movie aficionado, and sometimes adrenaline junkie (e.g. flying a plane, driving fast cars/motorcycles, bungie jumping).

She’s had a bucket list going since she was a teenager has been able to check off many of the things on the list. Sam has an adopted Retriever Mix named Sydney (Scooby to some) and multiple fish. 

What our clients say about sam:

“Sam is amazing, we appreciate her coming in on a Saturday to make sure we are up and running for our opening day!”

“Sam demonstrated customer service excellence at its finest. Sam is patient, kind, professional and very knowledgeable.”

Bill, Technical Support Engineer
After growing up on Long Island and spending a few years in Harrisburg, Pennsylvania, Bill eventually relocated to North Carolina (which he claims is his favorite!)

In his free time, he likes to hang out with his family, his four dogs Inigo, Pedro, Gunnar, and Lulu, as well as smoke chicken on the pellet grill.

Bill also enjoys listening to music, photography, and woodworking.

What our clients say about Bill:

“Bill not only solved my issue, but he went out of his way to make sure I understood what happened and why.

“Bill is always amazing. Did everything he could to fix the problem.”

Jenna, Technical Support Engineer
Jenna was born and raised in Alabama, and has also lived in both California and Texas before settling in North Carolina. Jenna is also a United States Marine Corps veteran.

In her free time, she enjoys spending time with her three kids, three dogs (Boomer, Lucy, and Chance), and three cats (Molly, Figuero, and Pumkin Pi).

Jenna is also an avid reader, and likes to garden and find new trails to take walks on.

What our clients say about Jenna:

“Jenna was amazing! Love when she is assigned to my tickets. So knowledgeable and fast. Very much appreciated.”

“Jenna was very helpful and very patient to help me add an inbox that I did not know how to do! 10/10 service!

Categories
Blog Cybersecurity - Prevention

Marissa Explains IT All: Advice for Using Public WiFi

Over the past couple of years, we’ve likely all found ourselves in a position where we needed to get some work done, but our only internet option was public wifi.

Whether you like to head to your local coffee shop or get some work done in a bookstore, oftentimes there is no other option for you to use.

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Webinars Cybersecurity - Prevention Cybersecurity - Detection and Response

Bytes & Brews: De-Spooking the Most Common Cybersecurity Threats
ON-DEMAND WEBINAR

It’s officially Spooky Season, but no need to fear… we’re bringing you another Bytes & Brews webinar to help keep your business from getting spooked. 

But, we’re doing it with a twist. We’re splitting our usual webinar into 5 short videos. Check them out below!

De-Spooking Cyber Threats – Episode 5 – Managing Hazardous Risks


De-Spooking Cyber Threats – Episode 4 – Mutated Malware


De-Spooking Cyber Threats – Episode 3 – The Ghost Stories of Cybersecurity


De-Spooking Cyber Threats – Episode 2 – Detecting Monsters Under the Bed


De-Spooking Cyber Threats – Episode 1 – Don’t Go Batty!


Join us as we enjoy some coffee brews and chat about how you can avoid the cybersecurity scaries (and easy tips to share with your team).

 

WHAT’S IN THE videos?
  1. Don’t go batty: tips for securely navigating the hybrid workplace
  2. Ways to detect for monsters under your bed (and to mitigate the effects of a cybersecurity event)
  3. The scariest ghost stories of cybersecurity (and how the right IT security strategy protects your business)
  4. Why implementing an advanced anti-virus helps to avoid mutated malware
  5. How hazardous risk management plays in a key role in IT security

 

Shoutout to our friends over at Capitol Coffee for providing an awesome swag bag for our registrant giveaway!

“Family owned and locally roasted in Wake Forest, North Carolina, we are focused on one simple vision: To provide a moment of calm before the chaos with a unique tasting experience of evenly roasted, rich, full-bodied flavor in every sip.

Lil’ Red is roasted in small batches. Our roasting process preserves the optimal flavor profile of our beans so that you receive the same high-quality coffee with every order.”

Check them out!

 

Categories
Blog

Celebrating our September Employee Anniversaries!

As we wrap up another month and the seasons begin to change, we wanted to take some time to recognize a few special people. Yes, we’re IT experts. But we’re also a team of sincere people who are committed to helping both their clients, and fellow team members reach their fullest potential.

Categories
Blog The WorkSmart Way

Looking for new items? Check out what’s in stock here!

In today’s digital world, it can sometimes be difficult to find the tools you need in a timely manner. Our team is always checking what’s in stock to help you get what you need.

Check out some of the current finds below!

Categories
Blog Cybersecurity - Prevention Cybersecurity - Detection and Response

Why Your Business Needs a Better Way to Respond to Attacks

It’s no secret that the risk of a cyberattack is high. As threats continue to evolve, it’s no longer a matter of “if” but “when” a threat will get passed your security defenses. When that happens, you need to be prepared with a plan of action to help minimize the damages done to your organization.

Fortunately, there are security solutions and proactive steps you can take to not only decrease your risk of being attacked to begin with, but also help save your organization valuable time and resources should one get through. Let’s take a look at why it’s important to have a reliable response process in place.