IT Support

IT Support

Beyond reliable and secure technology, quality tech support paves the way for your team to flourish

That’s why small businesses turn to outsourced IT support and services. It means having access to a wealth of expertise at a reasonable cost. With WorkSmart, your organization gains the knowledge of a group of experienced IT experts working with small to mid-sized businesses across different industries and supporting a wide range of technologies.


Whether it’s onsite or remote support, WorkSmart has a world-class team that you can trust. With our IT services, expect a consistently excellent and personalized experience.

Support You Can Count On

You can call someone when you need help.

Our monthly service plan clients work with our IT help desk so they can get remote IT support whenever needed. It’s easy to create a remote IT support request by sending an email, visiting our online portal, or calling the help desk. We’ll work closely with your team to empower them to use technology to get more done and stay secure.

We’ll come onsite.

While most problems can be resolved remotely, it’s beneficial to have someone that can go to your office as needed. WorkSmart has consultants in Durham, Charlotte, Atlanta, Greensboro, Philadelphia, and New York City.

You can get onsite and remote IT support available outside of normal business hours.

Because you may need urgent help outside of your standard operating hours, or even on the holidays, WorkSmart’s team is here to help. Just call and we will be standing by ready to assist you!

Quick response and effective resolution.

With delivering managed IT services for 20 years, we’ve built a solid process that allows us to prioritize and respond to urgent issues immediately while also helping to quickly resolve less urgent ones. When you become a service plan client, our team will define our response time frame in a Service Level Agreement (SLA).

With our base managed services plan, you’ll get:

Reduce Risk

ManagedShield BASIC includes automated maintenance like installing patches for security threats and auditing to make sure machines are properly protected.

Right Technologies

ManagedShield BASIC gives you access to best-in-class tools and knowledge from a team of IT experts.

Peace of Mind

  • Proactive monitoring for your critical infrastructure so we can alert you when something is wrong or help prevent an issue
  • Access to a help desk and support services to solve your problems
  • A team of IT resources, not just one IT resource (vacation coverage, sick time, additional resources)

Turn to WorkSmart for Outsourced IT Support

You can take advantage of our cost-effective solutions that are customized to your organization.

ManagedShield BASIC for remote and onsite support available for an additional fee. 
ManagedShield PLUS includes unlimited remote support.  
ManagedShield COMPLETE includes unlimited remote support and unlimited onsite support.

Not Sure How Much Support You Need?

Learn more about our Managed IT Services and Co-Managed IT Services.

Managed IT Services

You want to focus on your business and fully outsource IT support/guidance to the experts.

Co-Managed IT Services

You want tools and expertise to compliment your internal IT team’s efforts.