Categories
Blog

Marissa Explains IT All: What is an MSP?

You hear the acronym all the time, but what actually is an MSP? And what do they do in the business world?

Check out the clip below to hear Marissa explain all that and more in under 60 seconds! You can also follow along with the script down below.

Marissa Explains IT All: Episode 4

“What is an MSP?”

Transcript:

“That’s us! MSP stands for Managed Service Provider.

We can function as an outsourced IT department for your organization, or we can partner with your internal IT team. We’re really just a group of people, experiences, and expertise that help small businesses get smart use out of their technology – simplified and effective.

So that’s a couple of things:

  • Making sure you have reliable and secure technology to help you do your jobs.
  • And then, when those systems aren’t so reliable or secure, you have somebody you can rely on for fast, friendly, and thorough resolution and support.
  • The last thing is having people that care about your business enough to help you drive strategies to improve your tech for the future.

MSP’s are good… like backups.”

“What is an MSP?”

Transcript:

“That’s us! MSP stands for Managed Service Provider.

We can function as an outsourced IT department for your organization, or we can partner with your internal IT team. We’re really just a group of people, experiences, and expertise that help small businesses get smart use out of their technology – simplified and effective.

So that’s a couple of things:

  • Making sure you have reliable and secure technology to help you do your jobs.
  • And then, when those systems aren’t so reliable or secure, you have somebody you can rely on for fast, friendly, and thorough resolution and support.
  • The last thing is having people that care about your business enough to help you drive strategies to improve your tech for the future.

MSP’s are good… like backups.”

Categories
Blog

Purchasing Computers for Your Organization

PCs are trending at the moment. Hitting their highest level since 2014, PC sales surged during the pandemic. Worldwide sales increased by 32% over the course of just one year! It’s not surprising as many businesses needed to buy computers that better enabled remote work. And all the households that added computers for remote learning and entertainment.

Building on this success, Microsoft recently introduced Windows 11 (to be released later this year), which has a streamlined design similar to a smartphone. With a cleaner start menu and more ways to interact with windows, they’re making it easier for you to stay in the flow of work.

Why do growing sales and a new operating system matter? Technology is critical to resilience. Your organization needs computers that help your team get their work done efficiently and contribute to their happiness at work. Having a clear purchasing strategy helps make sure your team has the right tools and directly drives results. Here are a few considerations for purchasing computers for your organization:

Create a hardware budget per team member

  • Having a managed budget helps keep costs predictable for the organization. Anticipating the expense per team member helps make sure each employee gets what they need.
  • As we do more with computers and work from anywhere, it’s beneficial to include multiple monitors, docking stations, laptop bags, extra power adapters. Since these accessories are typically a matter of personal preference, you can build flexibility into your budget by giving an allowance to team members so they can choose what works best.
  • Video meetings have become a standard, and we’ve all experienced the good and the bad (audio and video quality). We recommend not skipping on the expense of headphones and external cameras.

Offer a variety of options for what people need and want

  • Computer needs can vary across roles, departments, or personal preferences. Giving your team options allows them to choose what works for them while also controlling costs.
  • The mobility, performance, and design of the computers can impact your employees’ relationship with your organization’s technology. Within your budget, it’s helpful to provide options that are lightweight and can withstand movement (mobility), run fast when working with your applications and start-up quickly (performance), and have a bigger screen for productivity (design).

Invest in the right manufacturer’s warranty

  • The base warranty covers hardware failures. It often excludes accidental damage (electrical surge, a dropped laptop, or liquid spill). Adding protection from incidents like this can save you the expense of repairing machines when things happen.
  • You can also protect your investment by aligning the length of the warranty coverage to the timeframe of technology refreshes.
  • Another important consideration: how warranty support is performed. Some warranties require you to mail the computer to the manufacturer for repair, while others send a technician to your office. Making onsite warranty support a standard can save you big on the cost of lost productivity and frustration.

Consider ‘desk hotelling’ in shared office spaces

  • If your team primarily works from home, this gives people a workspace while in the office and could help reduce your organization’s real estate costs.
  • With flexible workspaces, technology is key. While you may want to set up a computer on some shared desks, your team may be more productive if they can dock their laptop and connect to one or two monitors.

Manage a consistent refresh cycle

  • As computers age, performance worsens, and the cost to maintain increases. Proactively planning for upgrades helps your business operate smoothly. When communicated with your team, it also sets clear expectations and shows your commitment to helping them reach their full potential.
  • Rather than refreshing all computers at once, you can budget to replace 20-30% yearly. If you’re leasing, you can coordinate refreshing the hardware with your terms.
  • Also, needs change and technology evolves. Offering an accessory “refresh” every few years can help your team do their job well and feel supported.

Purchasing Computers for Your Organization

Whether you’re leasing or purchasing outright, having a plan for purchasing the right computers for your team helps reduce your risks, manage and control costs, and foster happy employees.

As an IT partner, we help our small business clients by:

  • tracking computer inventory to help inform their strategy for purchasing computers.
  • recommending and sourcing computers that perform well in their environment

If you have any questions, contact us. We’re here to help you simplify your IT!

Categories
Blog

Why Shutting Down Your Computer May Be A Security Risk

Forget everything you know – at least when it comes to shutting down your computer. With Windows 10, ‘shut down’ and ‘restart’ no longer do the same thing, so if you only shut it down, your computer may be a security risk. Here’s what you need to know.
Categories
Blog

The Benefits of Leasing Technology Equipment and Why It’s a Smart Move

There is a price to pay for progress.

In business, the cost of growth depends on a company’s financial situation. Some have the means to pay for the technology they need upfront. Others need to stretch out their added expenditures over time. 

Categories
Blog

Digital Transformation: New Webinar Series Starts Today!

We hope that you enjoyed our Remote Office Series over the past twelve weeks! It is, sadly, over, but we’ve got a whole new 13 episode series starting today, July 9th. 

Categories
Blog

Wired vs Wireless Internet: Why you should use a cable.

The recent shift to remote work stresses how much your team relies on reliable and secure internet. You need consistently performing internet connectivity to stay productive. Whether you’re home or in the office, choosing the right way to connect to the internet helps you get the most of your bandwidth.  As with every aspect of your business, there are costs and benefits with choosing either wired or wireless internet connections. 

Categories
Blog

3 Helpful Tips for Planning Your Move to the Cloud

With Office 365 and GSuite, many small businesses have already made their first move to the cloud (internet-accessed technology). While some companies are hosted entirely in the cloud, a common practice is to move applications as it makes sense. As the options continue to evolve and the buzz continues to grow, it’s important to know what strategy works best for your business. 

Categories
Blog

Connecting to the Cloud: Internet Considerations

You hop on a video call to meet with a prospective client. Or your team uses Office 365 to work on a spreadsheet at the same time. Every day, we leverage cloud services to build better processes and gain a competitive edge. The availability of fast and reliable internet continues to make it easier for small businesses to use tools that were once only available to big companies with large budgets.

This shift to the cloud stresses the growing need to invest in your internet infrastructure. Let’s look at how a few considerations can boost your cloud experience.

Categories
Blog

Onboarding a New Employee: How IT Can Make a Good First Impression

Retaining quality employees begins with a solid onboarding process. The key is to make a great first impression as it’s your first engagement – technology makes that easy! Here are some tips to onboard a new hire from an IT point of view.

Categories
Blog

Prepare for Your New Hire (Our Free IT Checklist]

Prepare for your new hire to make a great first impression. This requires a well-defined onboarding process and having the right tools ready to go so they feel valued! Afterall, 1/3 of new hires quit within the first six months.