Category: Blog

Blog

WorkSmart Named Finalist for the 2025 NC TECH Awards in Cybersecurity Innovation

Post author By Daria Bimenova
Post date October 27, 2025

Raleigh, N.C. (October 2025) – WorkSmart has been selected as a finalist for the NC TECH Awards Cybersecurity Innovation award. The NC TECH Awards is North Carolina’s only statewide technology awards program recognizing innovation, growth, and leadership in the tech sector. The program is presented by NC TECH (North Carolina Technology Association).

As a leading Managed IT Service Provider, WorkSmart helps small and midsize organizations across the Southeast protect their businesses from evolving cyber threats while enabling their teams to work smarter and more securely. With offices in Raleigh, Charlotte, and Atlanta, WorkSmart combines cutting-edge cybersecurity solutions with a people-first approach – empowering clients with proactive protection, strategic guidance, and simplified technology management.

“For over 20 years, NC TECH has celebrated companies, organizations, and individuals for outstanding achievement at the NC TECH Awards. As a finalist this year, WorkSmart has distinguished itself as one of the state’s innovative and emergent leaders,” stated Brooks Raiford, NC TECH’s President and CEO.

“We’re thrilled to be recognized for our commitment to cybersecurity innovation,” said Mike Hamuka, CEO of WorkSmart. “Cybersecurity isn’t just about technology – it’s about trust. Our team works every day to help clients stay ahead of risks and operate with confidence, knowing their business and data are secure.”

“This recognition reflects how deeply we invest in our clients’ success,” added Donald DeMarco, Chief Revenue Officer at WorkSmart. “By aligning cybersecurity with business strategy, we’re not just protecting data – we’re helping organizations create stronger, more resilient operations that support their long-term growth.”

About NC TECH

NC TECH is a not-for-profit, membership-driven trade association and the primary voice of the technology industry in North Carolina. Its mission is to foster growth and champion innovation in North Carolina’s tech sector while providing a voice for the tech community. NC TECH’s membership includes 700 member companies, organizations, and institutions employing more than 250,000 workers in North Carolina. For more information, visit nctech.org.

About WorkSmart

WorkSmart is a Managed IT Service Provider headquartered in Raleigh, NC, with additional offices in Charlotte and Atlanta. For more than 20 years, WorkSmart has helped organizations build secure, productive, and scalable workplaces through IT strategy, managed security, cloud solutions, and responsive support.

IT Strategy and Infrastructure Blog

Smarter Procurement: How to Purchase Computers for Your Organization in 2025

Post author By Mikayla Withers
Post date September 22, 2025

Technology evolves quickly, and so do the needs of your business. Hybrid work now the norm, and AI-powered software is demanding more from devices; having a smart computer purchasing strategy is more important than ever. The right procurement plan saves money, reduces downtime, and keeps your team productive and secure.

Building on this success, Microsoft recently introduced Windows 11 (to be released later this year), which has a streamlined design similar to a smartphone. With a cleaner start menu and more ways to interact with windows, they’re making it easier for you to stay in the flow of work.

Why do growing sales and a new operating system matter? Technology is critical to resilience. Your organization needs computers that help your team get their work done efficiently and contribute to their happiness at work. Having a clear purchasing strategy helps make sure your team has the right tools and directly drives results. Here are a few considerations for purchasing computers for your organization.

1. Build a Per-User Technology Budget

Computers are just one piece of the equation. A modern budget should factor in:

Core devices: laptops, desktops, or 2-in-1s depending on employee needs
Accessories: monitors, docking stations, headsets, webcams, ergonomic keyboards, and mice
Software licensing: productivity tools, cybersecurity platforms, collaboration apps
Lifecycle costs: replacement parts, extended warranties, and disposal/recycling

By budgeting for the complete workstation experience – not just the device – you set employees up for success while avoiding surprise costs later.

2. Match Devices to Roles and Needs

Computer needs vary across roles, departments, and even personal preferences. A one-size-fits-all approach often leads to inefficiency and frustration. Giving your team options allows them to choose what works best while keeping costs under control.

Within your budget, consider:

Mobility: Lightweight laptops that can withstand frequent travel or hybrid schedules
Performance: Devices that boot quickly and run your applications without lag
Design & usability: Larger screens for productivity, or 2-in-1s for employees who present or collaborate often

Examples:

Knowledge workers: Standard business laptops with long battery life
Creative teams: High-performance workstations with dedicated GPUs
Executives & sales: Sleek, portable, convertible laptops for flexibility

3. Take Advantage of Procurement Discounts

When planning device purchases, don’t overlook opportunities to save. Many manufacturers and resellers offer special pricing for bulk orders or provide promotions throughout the year.

A trusted managed service provider like WorkSmart can help by:

Monitoring deals and limited-time promotions
Advising on bulk purchase opportunities
Guiding clients toward special offers from manufacturers

This ensures you maximize your budget without spending unnecessary time navigating the vendor landscape.

4. Invest in the Right Manufacturer’s Warranty

When purchasing computers, the upfront cost isn’t the only expense to consider – the long-term protection of that investment is just as important. A manufacturer’s warranty provides a safety net, but the details matter.

Base vs. extended coverage: Standard warranties cover hardware failures but often exclude accidental damage (like drops, spills, or surges). Extended warranties with accidental damage protection can save thousands in unexpected repairs.
Length of coverage: Align the duration of your warranty with your refresh cycle. For example, if you refresh devices every four years, match coverage to that period.
Onsite vs. depot service: Some warranties require shipping devices out for repair, leaving staff without equipment for days. Onsite coverage minimizes downtime and frustration.
Global & hybrid considerations: Ensure coverage extends to employees working remotely or traveling internationally.
Additional support options: Some warranties include extras like loaner laptops, data recovery, or priority response times.

A strong warranty strategy is part of your IT plan, protecting both your investment and your employees’ productivity.

5. Plan a Refresh Cycle

A computer refresh strategy prevents outdated hardware from slowing down your business. Instead of replacing everything at once, consider:

Phased upgrades: Replace 20–30% of devices each year to spread costs and avoid sudden budget spikes.
Asset tracking: Use inventory tools to monitor device age, warranty coverage, and performance issues.
Employee experience: Don’t wait until frustration sets in – proactive refreshes improve morale and efficiency.
Sustainability impact: Refresh cycles aligned with recycling programs reduce e-waste and environmental impact.

6. Support Hybrid & Shared Workspaces

Hybrid work has made laptops the primary choice for many employees, but the right accessories make the difference.

Docking stations & monitors: Support productivity in shared offices and home setups
Shared equipment pools: Keep spares on hand to minimize downtime
Cloud-first apps: Ensure seamless work across multiple locations and devices

A laptop-first, dock-enabled strategy balances flexibility and cost efficiency.

7. Think Ahead: AI-Ready Hardware

With AI tools increasingly integrated into productivity platforms like Microsoft 365, your devices must be ready to handle heavier workloads.

Look for:

Processors: Modern CPUs with multiple cores for multitasking and AI features
Memory: At least 16GB of RAM for smooth performance with AI applications
Graphics power: Dedicated or advanced integrated GPUs for design and analytics teams
Storage: SSDs for faster boot and load times, with cloud storage integrations

Investing in AI-ready devices now ensures your team won’t face performance bottlenecks tomorrow.

8. Consider Sustainability

Sustainability is no longer optional, it’s a business expectation. When purchasing computers, consider:

Energy-efficient certifications (ENERGY STAR, EPEAT, TCO)
Manufacturer recycling programs for old devices
Longer-lasting hardware to reduce waste
Eco-friendly packaging from vendors

These choices support your company’s ESG goals while appealing to environmentally conscious employees and clients.

How WorkSmart Helps

At WorkSmart, we simplify the entire IT procurement process. As a trusted managed service provider, we help businesses:

Plan budgets and refresh cycles
Source the right devices for each role
Navigate discounts, special offers, and warranty options
Support ongoing IT lifecycle management

The result? A reliable, cost-effective IT environment that grows with your business.

Ready to simplify your procurement strategy? Contact WorkSmart today and learn how we can help you save time, money, and frustration.

Tags Productivity & Collaboration, Reliable Technology

Uncategorized Blog

Windows 10 End of Life: How to Prepare

Post author By Daria Bimenova
Post date September 4, 2025

Windows 10 has been a trusted operating system for over a decade, but its time is almost up. On October 14, 2025, Microsoft will officially retire support for Windows 10. That’s just weeks away – and if you’re still running Windows 10, now is the time to act.

What does “end of support” mean?

When Microsoft ends support for an operating system, here’s what happens:

No more security updates – leaving your computer vulnerable to cyberattacks.
No bug fixes or patches – issues won’t be corrected, even if they affect your work.
No Microsoft support – you won’t be able to rely on Microsoft for help.
Compliance concerns – running an unsupported OS could put your business out of step with security standards.

In short: after October 14, Windows 10 devices become a liability.

What are your options?

Upgrade to Windows 11
- If your hardware is compatible, upgrading is the quickest way to stay secure.
- Works best for newer machines (typically less than 3 years old).
Replace your PC with a new one
- The most reliable option if your device is older than 3 years.
- Ensures better performance and smoother Windows 11 experience.
Extended Security Updates (ESU)
- Available for organizations that must stay on Windows 10 temporarily (for example, using older applications like QuickBooks 2018).
- A short-term, more expensive option – not a long-term solution.

Why doing nothing costs more

Unsupported computers are magnets for malware and cyberattacks. For businesses, downtime and security incidents can cost far more than upgrading. And many IT providers (including WorkSmart) will increase support costs for outdated systems because of the extra time and risk involved.

Put simply: doing nothing is the most expensive choice.

Quick checklist: What to do today

Check compatibility: Use Microsoft’s PC Health Check tool to see if your device can run Windows 11.
Check device age: If it’s over 3 years old, plan to replace it.
Back up your data: Ensure your files are safe before upgrading or switching hardware.
Talk to your IT provider: Plan bulk upgrades or replacements to minimize downtime.
Evaluate extended support only as a bridge: Use it only if you absolutely must stay on Windows 10 temporarily.

Don’t wait until it’s too late

October 14 is right around the corner. Whether you’re an individual user or a business leader managing dozens of computers, making a decision now is the best way to avoid disruption, unnecessary costs, and security risks.

At WorkSmart, we help organizations across the Southeast plan, upgrade, and stay secure with Microsoft technologies. From new hardware to Microsoft 365 services, our team makes the transition seamless. Learn more about our Microsoft support and services. And get a free consultation today!

Blog

Top 10 Zero Trust Myths (and the Truth Behind Them)

Post author By Daria Bimenova
Post date August 28, 2025

Zero Trust. You’ve probably heard it a dozen times in the last year. Some people swear it’s the silver bullet for cybersecurity. Others roll their eyes and say it’s just another IT buzzword.

Here’s the truth: it’s neither. Zero Trust is simply a smarter way to keep your people and data safe. But it’s buried under so many misconceptions that it’s hard to know what’s real.

So, let’s bust some myths.

Myth #1: Zero Trust means “trust no one.”

It sounds a little dramatic, right? Like something out of a spy movie. The reality: Zero Trust just means don’t assume. Even if it’s your CFO logging in from the office, you still double-check it’s really them.

Think of it as “don’t trust passwords, trust proof.”

Myth #2: Zero Trust is only for the Fortune 500.

Nope. Cybercriminals don’t care how big you are, in fact, smaller businesses are often easier targets. And here’s the kicker: most of the tools you need are already built into Microsoft 365.

Small businesses need it just as much (sometimes more).

Myth #3: Zero Trust = buy an expensive product.

Vendors love to slap “Zero Trust” on their ads. But it’s not a product you pick off a shelf. It’s a framework. Things like MFA, Conditional Access, and device policies are the real building blocks — and you might already own them.

You don’t shop for Zero Trust – you design it.

Myth #4: It slows people down.

Nobody wants to fight security just to get work done. Done right, Zero Trust actually makes life easier: people can sign in securely from anywhere without clunky VPNs or waiting on IT to approve everything.

Security should feel invisible, not painful.

Myth #5: MFA alone = Zero Trust.

We love MFA, but it’s just step one. Zero Trust looks at the whole picture: device health, location, risk level, and the app itself.

MFA is the start line, not the finish line.

Myth #6: Too complicated for “regular” businesses.

Sure, the diagrams online make it look like rocket science. But you don’t have to do it all at once. Most businesses start small – turning on MFA, setting rules for sensitive data, and then keep building.

It’s a journey, not a giant leap.

Myth #7: It means you don’t trust employees.

Zero Trust isn’t about doubting people. It’s about protecting them. Even your best employee can fall for a really good phishing email, and Zero Trust makes sure that mistake doesn’t take down your whole business.

It’s about safety, not suspicion.

Myth #8: Just another fad.

Nope. Zero Trust isn’t the “keto diet of IT.” It’s backed by NIST, Microsoft, and pretty much the whole security world. It’s not going anywhere.

It’s the new normal.

Myth #9: It kills productivity.

Actually, it’s the opposite. Breaches, ransomware, downtime – that’s what kills productivity. Zero Trust reduces those risks, so your team stays focused on the work that matters.

Productivity loves protection.

Myth #10: One-and-done.

This isn’t a “set it and forget it” thing. As your business grows and threats evolve, your security needs to adapt.

Zero Trust is a living strategy, not a checkbox.

Zero Trust isn’t about fear. It’s about confidence – knowing that no matter where your team works, or what new threats appear, you’ve got the right protections in place.

At WorkSmart, we help businesses roll out Zero Trust step by step – without overwhelming your people or your budget. Let’s talk today!

Blog Cybersecurity - Detection and Response

Why Identity Is the #1 Target in Cyberattacks – And How to Defend It

Post author By Daria Bimenova
Post date July 7, 2025

Cybersecurity has changed. The biggest threat to your organization today isn’t malware, it’s someone logging in with a legitimate username and password.

In 2025, identity has officially replaced the traditional firewall as the frontline of defense.

Identity Attacks: The Startling Numbers

74% of breaches involve human error or credential-based attacks, like phishing or social engineering.
Recent MFA fatigue attacks, where users unknowingly approve fraudulent login prompts, have surged by over 200% year-over-year. (Due to Crowdstrike 2025 Global Report)
The average cost of a breach involving credential theft is now approximately $4.9 million, up 10% from the previous year.
Microsoft reports more than 600 million identity attack attempts daily, with nearly 100% being password-based.

Identity is now the main battleground, and risk has never been higher.

What Is Conditional Access, and Why Does It Matter?

Microsoft Conditional Access is a security feature included in Microsoft Entra ID (formerly Azure AD) that evaluates each login attempt and determines whether access should be allowed, blocked, or require additional verification.

But what makes it powerful is context.

Instead of asking “Is the password correct?” it asks:

Is this the right person?
Are they using a trusted device?
Are they signing in from a known location?
Is this sign-in consistent with their past behavior?
Is the app they’re accessing secure and supported?

This is called adaptive access control – and it’s essential in a world where attackers are constantly testing the edge of your environment.

MFA Is Not Enough. Here’s Why

You might think that multi-factor authentication (MFA) already protects you. And it’s true – MFA is a critical step. But here’s the problem:

MFA keeps the door locked, but conditional access makes sure the right person is knocking before you open the door.

Andy Rose,
Director of Professional Services at WorkSmart

And MFA alone doesn’t prevent:

Users approving fake push prompts from attackers
Logins from risky or unverified devices
Access to apps that lack MFA enforcement
Former employees or guests retaining old credentials
Password reuse from other breached platforms

Conditional Access lets you add logic and restrictions before the door even opens. It’s not just a lock – it’s a smart gatekeeper.

Already on Microsoft Business Premium? You Likely Have It – You Just Need to Use It

If your company uses Microsoft 365 Business Premium or Microsoft E3/E5, you already own Conditional Access.

But here’s the catch: it’s not turned on by default. And when it is, most organizations rely on Microsoft’s basic templates, which can miss critical use cases like:

Securing administrator accounts with stricter rules
Blocking legacy protocols (e.g., IMAP or POP) that bypass MFA
Preventing sign-ins from unmanaged personal devices
Applying different rules for contractors and external collaborators

What Happens Without Conditional Access? Real Examples

At WorkSmart, we’ve seen it all. Here are a few anonymized stories:

A user logged in from an overseas location while on vacation, but no policy flagged the unusual activity. An attacker followed the same pattern a week later and wasn’t blocked.

A finance manager clicked “approve” on a fake MFA request. The attacker gained full access to inboxes, payroll files, and sensitive financial data, before IT even knew what happened.

A third-party vendor still had access to the client’s SharePoint site 6 months after their contract ended. No automatic expiration policy was in place.

These aren’t just technical oversights – they’re real business risks that can lead to breaches, regulatory fines, reputational damage, and financial loss.

The Good News: You Don’t Have to Tackle This Alone

Conditional Access can seem complex – but it doesn’t have to be. With the right guidance, you can go from vulnerable to resilient in a matter of days.

At WorkSmart, we help clients:

Review their existing access policies and risk exposure
Align with Microsoft’s latest best practices (and improve upon them)
Design custom, multi-layered policies by user type, location, device, and role
Roll out policies with minimal disruption to end users
Monitor and optimize access controls as the business evolves

Final Thought

If your cybersecurity strategy doesn’t include identity-first protection, you’re relying on luck.
Conditional Access isn’t a luxury anymore – it’s a must-have layer of defense.

Let’s secure your environment the smart way. Explore our conditional access services now.

Blog

WorkSmart Named to Channel Partners’ 2025 MSP 501 List

Post author By Daria Bimenova
Post date June 26, 2025

WorkSmart has been named one of the world’s top-performing managed service providers in the prestigious 2025 Channel Partners MSP 501 rankings. The annual MSP 501 list is a benchmark in the IT industry, recognizing MSPs that demonstrate excellence in revenue growth, high-margin services, recurring revenue, and innovation, particularly in areas like AI and cybersecurity.

For 18 years, managed service providers around the globe have submitted applications for this definitive listing. Making the list is a milestone that speaks to a company’s strength in operational excellence, financial performance, and long-term viability. The MSP 501 ranking uses a proprietary methodology based on revenue, EBITDA profitability, recurring revenue, and expert editorial review.

“We’re not just solving tech issues – we’re helping our clients plan for the future. Making the MSP 501 list highlights our team’s dedication to people-first service, innovation, and long-term relationships,” said Mike Hamuka, CEO of WorkSmart. “It’s an honor to be recognized among the very best MSPs shaping the future of technology.”

This year’s list is among the most competitive in the survey’s history.

With an average revenue of $29.4 million and $16 million in recurring revenue per company, the 2025 MSP 501 represents the elite in managed services. These companies play a critical role in helping clients stay secure, connected, and competitive, providing services that span AI, cloud computing, cybersecurity, collaboration, networking, and more.

“The MSP 501 is more than a ranking – it’s a reflection of the innovation, operational excellence, and customer-first mindset that drives the world’s top MSPs forward,” said Robert DeMarzo, Sr. Director of Informa Channels.

“It’s the industry’s GPS,” added Devan Adams, principal analyst at Canalys (now part of Omdia). “Being an MSP 501er puts your business on the map while steering new opportunities to you.”

About WorkSmart
WorkSmart is a people-focused Managed IT Services provider committed to helping small and midsized businesses in the Southeast U.S. thrive with the right technology strategy. From cybersecurity and IT support to cloud services and strategic consulting, WorkSmart builds long-term partnerships rooted in trust, transparency, and tailored solutions. With a strong focus on client experience and business impact, WorkSmart is the IT partner organizations grow with.

About Channel Partners
Channel Partners is a media and events destination for the information technology and communications industry. It provides news, insights, and connections for the channel ecosystem, including MSPs, VARs, CSPs, distributors, and tech vendors.

Blog

Security Notice: Cisco WebEx Vulnerability

Post author By Daria Bimenova
Post date May 1, 2025

Cisco has released an important security update for the WebEx Meetings desktop app for Windows. The update addresses a vulnerability (CVE-2024-20399) that could allow someone to execute unauthorized code if a user clicks on a specially crafted meeting link.

This notice only applies if your team uses WebEx. If not, no action is needed.

What’s the issue?

A recently discovered vulnerability in the WebEx desktop app for Windows may put systems at risk if a user opens a malicious meeting invite. The issue does not affect the WebEx mobile app or web version.

Cisco has released a patch, and updating the WebEx desktop app is the only way to resolve the issue. There are no known workarounds.

Who is affected?

Only users of the Cisco WebEx Meetings desktop app for Windows are affected. Other versions are not impacted.

What you should do:

We recommend that all WebEx users open the app and confirm it’s updated to the latest version.

For clients enrolled in WorkSmart Workstation Remote Management service:
Your devices will attempt to update WebEx automatically. However, if WebEx is open during the update attempt, it may not complete. For best results, we recommend manually checking that the app has been updated.

In Summary

If your team uses WebEx, please take a moment to open the app and confirm it’s fully updated. If you’re not sure whether this applies to your organization, or would like help confirming updates, reach out to your WorkSmart support contact – we’re happy to help.

Uncategorized Awards/Recognition/Growth Blog

CEO Interview: WorkSmart’s Vision for Lasting Client Success – More Than Just Managed Services

Post author By Daria Bimenova
Post date April 22, 2025

Michael Hamuka joins us with an impressive track record of success in transforming businesses and driving sustainable growth. Most recently, as the Chief Revenue Officer at NexusTek, Michael was instrumental in reshaping their go-to-market strategies and leading the integration of multiple acquired companies. His leadership resulted in a stronger, more cohesive organization that thrived in an ever-evolving market.

Prior to NexusTek, Michael held senior roles at IBM, Wipro, and DXC, leading growth initiatives and transformation projects for clients ranging from small and mid-sized businesses to large enterprises. His ability to blend technical expertise with strategic insight has positioned him as a trusted leader in the IT services industry.

“I am honored to join WorkSmart as the CEO,” Michael shared. “The company has a strong foundation built on innovation and delivery excellence. I am excited to work with this talented team to lead the next phase of growth and deliver unparalleled value to our clients.”

Please provide your feedback on how GoodFirms has contributed to increasing your visibility among potential clients.

GoodFirms has provided a valuable platform for us to share our story with a broader audience. It’s helped position WorkSmart not just as a service provider, but as a trusted advisor in the IT space. The ability to highlight our expertise, culture, and client success stories in one place makes it easier for potential clients to connect with what we do and why we do it. It’s also opened the door to conversations we may not have had otherwise.

Please introduce your company and describe your role within the organization.

WorkSmart provides technology-based services to small and medium businesses that view IT as a strategic differentiator. We partner with these organizations to advise, manage, and innovate in ways that reduce risk and support long-term growth. As CEO, I lead the company in delivering on this mission and ensuring we remain a trusted partner for our clients.

What inspired you to join WorkSmart?

In 2001 the ownership team saw a gap in the market—small businesses were beginning to embrace technology but lacked access to quality technical resources without becoming IT experts themselves. WorkSmart was created to offer advisory, engineering, and management services in a predictable model, helping these businesses leverage IT strategically, not as a burden. I’ve long believed this segment is underserved, and joining WorkSmart aligned perfectly with my mission to support small and medium businesses with enterprise-level service. The company’s values and team culture made it an easy decision.

What are the core values and principles that drive your company’s culture, and how do you ensure alignment with these values across your team?

Our core values—Do the right thing, Put people first, Own it, and Be curious—are more than just words on a page. They shape how we operate every day and are deeply embedded in our culture. We use them as a lens for hiring, decision-making, and recognizing team members who exemplify these values in their work. It’s how we stay aligned as we grow.

Can you highlight some of the key achievements or milestones your company has accomplished since its inception?

We’ve served clients across North Carolina, South Carolina, and Georgia for over two decades, consistently delivering excellent service and innovative solutions. This commitment has earned us recognition from CRN MSP 501, Best Places to Work, Fast 50 awards, and inclusion in the Inc. 5000 list. We have a long history of being top in our field, top in our geographies, and top in the level of service that we deliver to our clients.

Could you explain your company’s business model?

Our business mantra is pretty straightforward—we meet clients where they are and advise them on opportunities that can improve their business, whether that’s accelerating a desired outcome or solving a complex challenge. We tap into a deep ecosystem of partners, which allows us to not only deliver a world-class experience but also provide best-in-class solutions tailored to each client’s unique needs.

“We don’t see ourselves as a contractor or vendor—we are our clients’ trusted partner, fully invested in helping them achieve their goals.”

How does your company differentiate itself from competitors in the industry?
Our differentiators are the quality of our service and our genuine curiosity about our clients and their success. We aim to understand their business as well as we know our own. We don’t see ourselves as a contractor or vendor we are our clients trusted partner, fully invested in helping them achieve their goals.

How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?

We combine the experience of long-tenured employees with the fresh insights of new hires. Our hiring process is centered around our core values, which help ensure a strong cultural and performance fit.

“Our goal is to develop the whole person and support them not just at WorkSmart, but wherever their career may take them.”

What measures do you take to support the professional development and growth of your employees?

We have our own in-house Learning and Development leader—something you don’t often see in companies our size—which gives us a strategic edge. Our programs go beyond technical training to include leadership development, soft skills, and even personal growth. We’ve also launched a mentorship program to connect employees with mentors who can support their individual career goals. Our goal is to develop the whole person and support them not just at WorkSmart, but wherever their career may take them.

Could you share a notable success story or case study that exemplifies the impact your company has had on a client’s business?

One client came to us with a clear need to improve their risk posture, but a limited budget constrained them. Their clients were demanding higher levels of security, and they risked losing key business if they couldn’t meet those expectations. We collaborated with two trusted partners to create a cost-effective solution that meets all their requirements.

Together, we delivered the services within budget and on an acceptable timeline, helping the client retain two critical customers and strengthen their position in the market. It’s a strong example of the value we bring through partnership and creative problem-solving.

What industries do you primarily cater to, and do you have a significant percentage of repeat clients?

We’re a cross-industry provider, but we have particularly strong concentrations in architecture, engineering, construction, and nonprofit organizations. Many of our clients have been with us for over eight years, and some since the company’s inception. Our client retention is consistently high, which we see as a reflection of the long-term value we bring and the trust we build over time.

What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends?

We provide each of our technical team members with dedicated time every month for training and education. Continuous learning is not an afterthought—it’s core to our culture and long-term growth strategy. We operate with a systems integrator mindset, meaning we don’t just sell services—we solve problems. Whether or not a solution generates immediate revenue for us, we prioritize helping our clients stay viable, secure, and positioned for growth. That spirit of innovation is what keeps us ahead.

Please share some of the most sought-after services that clients approach your company for.

Clients typically come to us with three core challenges: improving their risk posture, supporting revenue growth, and enhancing operational and financial performance. To meet those needs, we focus on key areas like end-user experience, resilient and secure cloud environments, and robust business continuity strategies. We don’t just sell services—we engage in meaningful conversations to understand the business problem first, then help clients navigate the best path forward. Our holistic approach ensures we’re delivering real outcomes, not just technical fixes.

How do you build and maintain strong relationships with your clients?

By the nature of our work, we’ve built a model that’s resilient—even during economic downturns, when many businesses cut internal IT roles. In fact, IT services often thrive in those moments. We continuously evaluate how to drive greater accuracy and efficiency, leveraging automation, agentic and generative AI, and streamlined processes. Our mission is simple: to be more effective today than we were yesterday. That mindset, along with a flexible cost structure and commitment to innovation, positions us to adapt and grow through any challenge.

How has your company adapted to changes and challenges in the business landscape?

We’ve built a resilient business model that not only withstands economic fluctuations but often thrives in them. When organizations cut internal IT resources, they turn to trusted partners like us. To stay ahead, we’re constantly refining our processes, exploring automation, and integrating both agentic and generative AI. This ongoing evolution ensures we remain agile, cost-effective, and positioned to deliver even greater value to our clients every day.

“Anyone can offer IT support. What makes us different is our relentless focus on people—our team and our clients.”

What payment structure do you typically follow when billing clients?

Our payment structures are designed to be flexible and client-focused. Most of our services operate on a monthly recurring fee model, which works well for ongoing support and managed services. We also offer fixed-cost, milestone-based, and time-and-materials billing for project or product-based work. Whether it’s a phased implementation or a one-time engagement, we tailor our billing to what makes the most sense for the client. Ultimately, our goal is to keep the experience clear, predictable, and easy to manage.

Do you accept projects that meet your basic budget requirements?

We don’t set a fixed minimum budget. Instead, we evaluate whether we can deliver the desired outcome successfully, on time, and within budget. If a project aligns with our capabilities and we believe we can provide real value—even if it’s a smaller engagement—we’re happy to take it on. It’s about the impact, not the dollar amount.

Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2024?

We work on a wide range of project sizes, with scope and complexity being the primary factors. From small, targeted initiatives to large, enterprise-level engagements, our team is equipped to deliver at every scale. What matters most is alignment with the client’s goals and our ability to drive successful outcomes.

What technological capabilities does your company possess?

We leverage a full spectrum of best-in-class tools for monitoring, automation, and service management. While we regularly evaluate new technologies to ensure we’re delivering maximum value, we’re mindful not to make frequent tool changes that could disrupt operations. Our goal is to stay ahead of the curve without compromising the consistency and reliability our clients depend on.

“Anyone can offer IT support. What makes us different is our relentless focus on people—our team and our clients.”

Where do you envision your company in the next 10 years?

In the next 10 years, we will be the highest-ranked provider of IT advisory and managed services for small and mid-sized businesses in the Southeast. Our continued focus will be on strengthening our expertise in security and business continuity—positioning us as a trusted advisor for compliance and risk mitigation. Just as important, we’re committed to building a workplace that attracts and grows top talent, creating a cycle of innovation and leadership that fuels long-term success.

If you’re a business that’s ready to grow, and you want a partner who understands your challenges and is in it for the long haul — let’s have a conversation. We’d love to hear your goals and explore how we can help you get there.

Blog

WorkSmart Recognized as a Top Managed Service Provider in North Carolina by Clutch

Post author By Daria Bimenova
Post date April 11, 2025

We are proud to announce that WorkSmart has been named a 2025 Top Managed Service Provider by Clutch for three key regions: Charlotte, Durham, and the entire state of North Carolina.

Clutch is a trusted platform that evaluates companies based on client feedback, market presence, and service excellence. These awards are a meaningful reflection of the consistent value we deliver, the strong partnerships we’ve built, and the results our clients see every day. We’re honored to be recognized among the best in the region.

A Company Built on Partnership, Trust, and Results

WorkSmart provides strategic IT services to small and mid-sized businesses, empowering them with enterprise-level technology solutions tailored to their goals. With offices across North Carolina and a team of dedicated professionals, we support organizations across industries with services that include:

Managed IT support
Cloud solutions
Cybersecurity and risk mitigation
Business continuity planning
Strategic IT consulting

Our approach is rooted in listening, solving real business problems, and helping our clients navigate complex technology with confidence.

“We don’t just sell services – we solve problems. Whether or not a solution generates immediate revenue for us, we prioritize helping our clients stay viable, secure, and positioned for growth.”

Mike Hamuka, CEO of WorkSmart

WorkSmart’s mission is to be more than a provider – we strive to be a trusted advisor. That’s why we invest heavily in our people, our tools, and our client relationships. We measure success not only by performance metrics, but by the loyalty of our clients and the impact we help them create.

Recognition That Reflects the Work

Being named a top provider by Clutch reinforces that we’re on the right path. We’ve built a culture around core values that guide everything we do: Do the right thing. Put people first. Own it. Be curious. These values shape how we hire, how we engage with clients, and how we adapt in an ever-evolving industry.

To our clients – thank you. Your trust allows us to grow and continuously improve. This award is not just a recognition of our efforts, but of the shared work and collaboration we do together. To our team – thank you for showing up every day with commitment, integrity, and a passion for helping others succeed.

As we look ahead, we remain focused on delivering even more value, continuing to evolve with our clients, and upholding the standards that earned us this recognition.

Curious how we can support your business?
Schedule a free consultation and let’s explore how the right IT strategy can help you reach your goals.

Microsoft 365 Blog

Upcoming OneDrive Changes in 2025: What You Need to Know

Post author By Daria Bimenova
Post date April 2, 2025

Big changes are coming to OneDrive this year – and if you’re not prepared, you could lose access to important data. Microsoft is updating its policies for unlicensed OneDrive accounts, with strict timelines for when access is removed and data is archived or deleted.

If your organization uses OneDrive, now’s the time to make sure your data is protected.

What’s Changing?

Starting in 2025, Microsoft will automatically move unlicensed OneDrive accounts to read-only mode, then archive or delete them, based on when the license was removed.

For accounts unlicensed before February 17, 2025:

April 25, 2025: Account becomes read-only
May 16, 2025: Account is archived

For accounts unlicensed after February 17, 2025:

Day 60: Account becomes read-only
Day 93: Account is either archived or deleted, depending on your data protection settings

Example: If a user’s license is removed on March 1, 2025:

April 30 (Day 60): Account is read-only
June 2 (Day 93): Account is archived or deleted

Learn more from Microsoft

What This Means for Your Organization

Potential Loss of Access
Unlicensed accounts will lose edit access quickly – and data could be deleted if not backed up.
Admin Awareness Is Key
Admins (or IT partners like WorkSmart) need to monitor OneDrive accounts and act early, especially during user offboarding.
Backups Matter More Than Ever
If your business doesn’t use a third-party backup solution, OneDrive files may be permanently lost when accounts are decommissioned.

How to Prepare

Audit your OneDrive accounts now
Identify unlicensed or inactive users and review who owns important data.
Backup before it’s too late
Ensure critical OneDrive data is protected, especially if you don’t already have a third-party backup system.
Review offboarding processes
During user offboarding, Microsoft still allows 30 days of access after a license is removed. Use that time to reassign ownership or move files to an active account.
Migrate important data early
If a former employee’s OneDrive has files your team relies on, migrate those now to avoid disruptions.
Communicate internally
Make sure your team knows about these changes, especially those who manage licenses or access data from past employees.

Don’t Assume It’s Handled

Accounts tied to former employees often fly under the radar – but may still contain important files. Without the right protections, this data could be gone for good.

If you’re unsure whether your organization is covered, WorkSmart can help you:

Audit your Microsoft 365 environment
Set up reliable data backups
Update your offboarding and license management processes

Final Thoughts: Don’t Get Caught Off Guard

WorkSmart clients with Microsoft 365 backup in place likely have no action required – we’ll follow up directly if anything needs attention.

If you’re not using a third-party backup, now’s a great time to chat. Let’s make sure your data is protected before the deadlines hit.

Need help managing your Microsoft 365 environment?
Contact our team or schedule a free consultation with our Senior Business Advisor.