Tim, Service Manager
|As a Service Manager, Tim owns the support experience for our clients. He manages the technicians that work on your support tickets as well as the onsite consultant team. It’s his job to ensure that we are communicating effectively and resolving issues quickly.
After spending most of his life in California, Tim and his wife moved to NC in 2017 where they’ve been ever since.
He enjoys spending quality time with his wife, daughter, cats, and dog Lilly Belle.
Tim also likes to play guitar, bbq, fish, watch movies, and listen to good music.
What folks say about Tim:
“You are willing to step up and help or offer direction. Your kindness and hard work make this a great place to work!”
“Thank you for all of your hard work and dedication to this team!”
Joshua, Technical Support Engineer
|Located in the Raleigh-Durham area as well, Josh enjoys all things technology and is always willing to learn new things.
In his free time, he likes to play video games, listen to music, and run. He has completed multiple races, including 5ks, 10ks and half marathons. He also enjoys tech videos on YouTube and watching good movies.
What our clients say about Josh:
“Joshua is so nice to work with. Very prompt service. Thank you so much for your help.”
“Patience, persistence and excellent tech knowledge. Thank YOU, Josh.“
“I missed the scheduled call and Josh called me back at the end of a Friday!”
Johan, Technical Support Engineer
|Johan currently resides in the Raleigh-Durham area and has been working in the IT industry for about 4 years now. He is also actively pursuing his Bachelor’s degree in Data Management and Analytics.
In his spare time, Johan enjoys spending time with his family, his dog Scooter, and working on small projects with his 3D printer to create new things.
What our clients say about Johan:
“Johan is always a pleasure to work with.”
“Everything completed efficiently and fast! Back in working order.“
“Johan was able to understand the untechnical way I explained the problems I was having and almost intuited what I needed changed to be able to effectively utilize my calendar.”
|Originally from Harrisonburg, Virginia, Logan has recently relocated to the Triangle area. In his free time, he enjoys spending time with his dog Dena, especially when they go to dog parks.
Logan also likes to find new walking trails to explore on, and various other outdoor activities such as hunting and fishing.
What our clients say about Logan:
“Thanks for rocking the workstation install! You are awesome.”
“Logan did a great job sticking with the issue, troubleshooting a variety of problems, and providing guidance.”
“Thank you so much for your help in getting involved and making recommendations! Your professionalism and knowledge was extremely beneficial.”
|Located in the Raleigh-Durham area as well, Winfield has been on our team for over 16 years now. He enjoys all things technology and helping our clients reach their full potential by having the right technology and strategies in place.
He holds a wealth of knowledge and expertise in various aspects of IT, and is always willing to help out when he can.
What our clients say about Winfield:
“You are always easy to work with and very thorough!“
“We have a lot of trust and faith in you that anything you work on will be done right. You’re also willing to lean on the team for anything that may require further investigation.”
|Jake is a Durham, North Carolina, native and has been working in small business IT for more than 10 years. In his free time, he enjoys hiking, camping, and cooking (he’s a firm believer that he makes the best chocolate chip cookies in the world).
Jake also likes to spend time with his four cats, play PC games, and go backpacking.
What our clients say about Jake:
“Jake is super helpful and very knowledgeable!”
“Jake was wonderful, he kept researching until he found the problem, fixed it and now I am up and running again remotely!!!“
“Jake continues to provide quick responses to any questions I have regarding our network. He continues to demonstrate customer service is a priority for him!”
Joshua, Technical Support Representative
|Josh has always taken an interest in technology, especially since he grew up part of the first generation that had them readily available for consumer use. He even still has his very first PC in his basement!
In his free time, he enjoys spending time with his wife and two kids, as well as training for Ninja Warrior. Fun fact about Josh, he currently holds two world-records in Speedrunning video games.
What our clients say about Josh:
“Josh is awesome!“
“Josh got me back up and running remotely and also explained how to avoid this in the future!”
“Josh got on a call with me shortly after I called in and got me back up and running in no time. He explained what all he was doing as he was doing it which I appreciate.”
Wayne, Technical Support Representative
|Located in the Raleigh-Durham area, Wayne enjoys all things technology and learning new things. In his free time, he likes to spend time with his wife of 24 years and their three children.
One of Wayne’s favorite quotes is, “Empty your mind, be formless, shapeless by water.” from Bruce Lee, as he interprets that to mean don’t be rigid in your thinking, but rather open to new ideas and opportunities.
He also enjoys doing outdoor activities, such as gardening, lawn care, hiking, and riding his bike on trails.
What our clients say about Wayne:
“Wayne was extremely patient, figured out the problem and walked me through it. Thank you, Wayne!”
“Wayne was very helpful!“