Tim, Service Manager
|As a Service Manager, Tim owns the support experience for our clients. He manages the technicians that work on your support tickets as well as the onsite consultant team. It’s his job to ensure that we are communicating effectively and resolving issues quickly.
After spending most of his life in California, Tim and his wife moved to NC in 2017 where they’ve been ever since.
He enjoys spending quality time with his wife, daughter, cats, and dog Lilly Belle.
Tim also likes to play guitar, bbq, fish, watch movies, and listen to good music.
What folks say about Tim:
“You are willing to step up and help or offer direction. Your kindness and hard work make this a great place to work!”
“Thank you for all of your hard work and dedication to this team!”
Jeff, Technical Support Engineer
|Jeff is Atlanta-born and now has 3 fur-children – Jackson (Anatolian Shepherd), Paisley (Min Pin/Chihuahua Mix), and Meeko the cat.
Jeff spent 4 years in the USMC where he got to do many interesting things as a Recon Marine.
His free time now mostly includes getting in his sports fix in anyway possible and playing flag football or golf.
What our clients say about Jeff:
“Thanks a million Jeff! You are a super star. I appreciate your help.”
“Jeff is very patient with us. He is very detailed and is willing to go the extra mile to solve the issue.”
|Seth has worked in IT for the better part of a decade, and has also worked in various media projects. He’s been a podcaster, reviewed over 300 games, and has performed various voice over projects including ring announcing.
He has a dog named Sentry and a cat named Yu. In his free time, Seth also enjoys trying wild new snack foods and watching just about anything.
What our clients say about SETH:
“Friendly, professional, solid service. Thanks.“
“Seth, thank you for throwing yourself into a new, unknown challenge. We’re so glad to have you.”
Lucas, Technical Support Representative
|While he’s a North Carolina native, Lucas spent most of his life moving around the country and going overseas with his family due to the Navy.
He’s a graduate of NCSU with a passion for art and technology. Lucas has previously worked for Epic Games on their Release Team, helping to test and deploy multiple seasons of Fortnite.
Lucas enjoys being outdoors, spending time with his pug (named Tug!), watching movies, playing video games, reading and has recently started learning Ukrainian.
What our clients say about lucas:
“We had to try a few things, but Lucas was persistent. Problem solved.“
Matthew, Technical Support Engineer
|Matthew is a homebody who loves to be away from home. He has one dog (Kenobi) and three cats (Bagheera, Samwise, and Noel).
He enjoys reading, watching movies, playing video games. Matthew also likes many different outdoor activities, such as hiking, camping, water & snow sports, and golfing.
What our clients say about Matthew:
“Got my computer working so that I didn’t have to through a bunch of extra steps to do what I normally do! An absolute timesaver!”
“My service tech, Matthew, was terrifically helpful and reassuring and managed to make me feel not so bad about being an idiot when it comes to making rookie computer security mistakes. Thank you so much! “
|Sam is a comic book collector, bookworm, gamer, occasional geocacher, aspiring international traveler, foodie, movie aficionado, and sometimes adrenaline junkie (e.g. flying a plane, driving fast cars/motorcycles, bungie jumping).
She’s had a bucket list going since she was a teenager has been able to check off many of the things on the list. Sam has an adopted Retriever Mix named Sydney (Scooby to some) and multiple fish.
What our clients say about sam:
“Sam is amazing, we appreciate her coming in on a Saturday to make sure we are up and running for our opening day!”
“Sam demonstrated customer service excellence at its finest. Sam is patient, kind, professional and very knowledgeable.”
Bill, Technical Support Engineer
|After growing up on Long Island and spending a few years in Harrisburg, Pennsylvania, Bill eventually relocated to North Carolina (which he claims is his favorite!)
In his free time, he likes to hang out with his family, his four dogs Inigo, Pedro, Gunnar, and Lulu, as well as smoke chicken on the pellet grill.
Bill also enjoys listening to music, photography, and woodworking.
What our clients say about Bill:
“Bill not only solved my issue, but he went out of his way to make sure I understood what happened and why.“
“Bill is always amazing. Did everything he could to fix the problem.”
Jenna, Technical Support Engineer
|Jenna was born and raised in Alabama, and has also lived in both California and Texas before settling in North Carolina. Jenna is also a United States Marine Corps veteran.
In her free time, she enjoys spending time with her three kids, three dogs (Boomer, Lucy, and Chance), and three cats (Molly, Figuero, and Pumkin Pi).
Jenna is also an avid reader, and likes to garden and find new trails to take walks on.
What our clients say about Jenna:
“Jenna was amazing! Love when she is assigned to my tickets. So knowledgeable and fast. Very much appreciated.”
“Jenna was very helpful and very patient to help me add an inbox that I did not know how to do! 10/10 service!“
Justin, Consultant III
|Justin has been in the IT world for quite some time and is an expert in many different areas.
In his free time, Justin enjoys spending time with his family and checking out the local waterfalls across the state of North Carolina.
Clients love working with him for many reason, but especially due to his responsiveness and ability to get things completed in an efficient and timely manner.
What our clients say about Justin:
“Justin is great to work with. Always eager to get the job done 🙂“
“Justin is top-notch. Very fast response, very fast fix.”