The WorkSmart Way Blog

Right Technology, Right People: A Team You Will Love

Right Technology, Right People: A Team You Will Love

Have you ever dealt with technical issues and felt the IT support you received needed a more human touch?

WorkSmart’s IT experts believe that behind every technical problem are real people who deserve to be heard, understood, and valued. WorkSmart focuses on building collaborative partnerships with clients, empowering them to overcome IT challenges with confidence. This approach leads to lasting relationships, not just one-time transactions.

Read on to discover how WorkSmart, an IT service provider, is redefining the industry with its empathetic, collaborative solutions.

Blending Technical Expertise with Empathy

WorkSmart is the perfect fit if you’re looking for a company that values genuine relationships over mere transactions. Their success speaks of their ability to identify and hire individuals with both strong technical proficiency and emotional intelligence (EQ). This unique combination leads to exceptional problem-solving abilities and attentive listening skills, greatly benefiting clients. When you choose WorkSmart, you will have a team dedicated to collaboratively meeting your specific  needs, instead of automatically giving you the same rigid and generic answers they give every other customer.

The Right People and the Right Technology

You’ll find that WorkSmart is an organization that believes in providing you with comprehensive support, guidance, and security. They focus not on technology only, but also on building personal connections within their team to create an environment where client relationships thrive. Their ultimate goal is to empower your organization to achieve its full potential by delivering the right technology and a team that genuinely cares about your success.

WorkSmart’s unique approach, combining the right technology with the right people, sets them apart from other service providers. It is not just about the technology. It is about people who care about helping you use technology to optimize your business so you are successful. This makes them the preferred partner for you. After all, when you love working with someone everything runs smoother, doesn’t it?

Going Beyond Typical Help Desk Support

“Working smart” means more than having a sales representative available at a help desk. WorkSmart has a team of Client Success consultants actively engaging with you. Everything they do — from planning IT strategy meetings to ensuring that multiple team members are involved in the strategic planning process – is part of a concerted effort aimed at your success. Beyond the sales team and help desk, other WorkSmart team members also work on accounts to make sure all clients receive the personal and quality service they deserve.

A Multidimensional Approach to IT Services

WorkSmart offers a higher level of engagement, facilitated by a multidimensional approach. With teams well-versed in emotional intelligence and technical expertise, they anticipate and address their clients’ diverse challenges. Dedicated teams and salespersons build relationships, understanding each business and the daily challenges.

Their understanding of client challenges stems from firsthand experience. WorkSmart has gained insights into the intricacies of various client needs through years of navigating the industry. However, it’s important to note that this understanding doesn’t equate to assuming their clients’ strategies or solutions. Instead, it fuels their commitment to conducting thorough IT strategy meetings, tailored to each client’s unique requirements.

Aligning Technology with Business Objectives

WorkSmart aligns technology with the client’s business objectives in IT strategy meetings. These meetings are about more than just discussing technology, they focus on a holistic approach that considers overall objectives. They also use strategic planning meetings to build relationships at the executive level.

In strategy meetings, they take the time to review your corporate goals and help you formulate action plans to bridge the gap between technology and your business objectives. The focus is aligning proposals with your strategic vision instead of merely reviewing past achievements and discussing potential purchases of new IT solutions, products, and services. This involves a clear understanding of your short-term and long-term goals, ensuring that every recommendation supports your overall objectives and vision for your business. WorkSmart is on your side, from planning to implementation!

Collaborative Approach

Collaboration is at the heart of WorkSmart’s approach. Rather than claiming to know everything, they provide well-informed guidance based on their expertise and client needs. Their advisory services team aims to empower clients, making them feel heard, understood, and supported in every interaction. WorkSmart’s mission is not just to sell products or services but to offer meaningful advice, support, management, and security. These three pillars underpin their commitment to client success and guide their interactions, shaping a collaborative strategy.

Navigating the Future

WorkSmart remains committed to keeping up with the latest trends. They adjust strategies and services to meet their clients’ evolving requirements. An unwavering dedication to building genuine partnerships and offering exceptional IT services has made WorkSmart a trusted ally for businesses that seek to leverage technology for growth and success.

Contact WorkSmart today if you are looking for a collaborative partnership where you feel heard, respected, and empowered to navigate IT challenges with confidence. We have a team that you will love!