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Top 5 Things to Look for in a Managed IT Service Provider

As technology and threats evolve, hiring a managed IT service provider to support and manage your organization’s technology is a great investment. The right partner can simplify IT, helping your team get their work done while keeping data secure. In other words, they’ll offer peace of mind that technology is fueling your operations and allow you to keep focused on business results.

But what exactly should you be looking for when screening potential partners? Whether you’re already working with one or looking to hire for the first time, here are the top 5 things to look for in a managed IT service provider.

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Webinars

Plan on IT: Building a Strategy
ON-DEMAND WEBINAR

With the end of the year approaching, it’s the perfect time to review your IT strategy.

Technology drives growth when it aligns with the organization’s goals. That’s why it’s important to check in on what went well, identify what needs improvement, and create a plan that continues to help your team get work done and reduce risks.

Join us for a webinar on IT strategy planning

In this webinar,  we’re focusing the discussion on planning IT for your current and future needs. More specifically, we’re talking about building a roadmap to leverage technology and tips for improving how technology supports your operations. 

Topics covered:

  • Now and Then: Reflecting on the Current State of Your Technology
  • To Infinity and Beyond: Planning for the Future (and What You May Need to Consider for 2022)
  • On the Road(map) Again: IT Planning to Make it all Happen
Meet our guest:

Jim Rappl, Senior Business Advisor, Executive Management, at WorkSmart

After building and running a successful Managed IT Services provider for 13 years, Jim sold his company (Exceptional IT Services) to WorkSmart and joined the team in 2015.

As a Senior Business Advisor, Jim’s primary responsibilities include identifying strategic growth opportunities and forging new relationships with partners to identify how WorkSmart can help them to reach their fullest potential.

Jim also serves as an active executive management team member, helping to determine and implement business direction, gauge effectiveness, and adjust regularly using the EOS methodology.

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Webinars

Don’t Click on That: Cybersecurity Training for Employees
ON-DEMAND WEBINAR

One click on the wrong link helps cyber threats sneak around your organization’s security measures.

Whoops.

With cybercrimes and ransomware attacks on the rise, training that helps you build good cyber hygiene remains critical. By learning about potential threats and cybersecurity best practices, you can protect yourself and your organization. 

Join us for a cybersecurity training for employees.

In this webinar, we’re having a conversation about cybersecurity in a practical way. The bad guys want to trick employees, so we’ll talk about ways to avoid falling victim to cybercrime.  

What you’ll learn:
  • Good password habits
  • How to share files securely
  • What ransomware is and how to prevent it
  • Why hackers use phishing, vishing, and social engineering to launch cyber attacks
  • What to be aware of when browsing the internet
  • What to do when you think something is suspicious
Meet our guests:

Rob Witteman, Project Lead at WorkSmart

With 8 years’ experience working in managed IT services, Rob has helped many small businesses strengthen their security. 

As WorkSmart’s Onboarding Project Lead, Rob works on new client onboarding projects to ensure a successful start to their partnership with WorkSmart, including making sure that their cybersecurity is up to par.

By incorporating quickly-evolving cybersecurity practices into IT strategy plans, Rob helps small businesses reach their fullest potential, while also keeping them secure.

 

John Jarvis, Senior Business Advisor at WorkSmart

A recent addition to our Atlanta team, John has has spent the last 10 years serving companies and nonprofit organizations all across the country with his experience, creativity, and lifelong interest in technology.

John got his start at Google, where he studied technology and business analytics before going on to master discovery, scoping, and budgeting for impactful technology solutions to bring about measurable change.

In his role as Senior Business Advisor here at WorkSmart, he forges constructive relationships with new partners and identifies how WorkSmart can best help them achieve their goals.

 

 

Sam Young, Technical Support Representative

While Sam is relatively new to the world of MSPs, he’s no stranger to the ins and outs of computers. Tinkering with computers since he was a small child, Sam knows that the safest user is a well-informed one.

As a Technical Support Representative, Sam works to help our clients discern, fix and learn how to tackle their IT problems in a way that is easy to understand.

With industry standard certifications in security and networking, Sam works to not only solve any tech issues that may arise, but he also aims to prevent them from occurring in the first place by implementing proactive measures.

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Webinars

Prevention & Recovery: IT Security in the Hybrid Workplace
ON-DEMAND WEBINAR

As many employees continue to work remotely and split time between working in the office and home, the focus on the cloud is growing. Technology like Microsoft 365 helps small businesses remain competitive in the hybrid workplace. 

While it helps your team achieve results and stay connected when working from anywhere, the flexibility of the cloud creates security risks. Making sure your cybersecurity strategy shifts with the way you work is important in keeping your organization safe from cyber threats. 

Prevention & Recovery: IT Security in the Hybrid WorkPlace

That’s why we’re focusing this 1-hour discussion on prevention & recovery. More specifically, we’re talking about preventing cyber attacks with Microsoft 365 security tools and investing in cyber insurance as a way to recover from one.

What you’ll learn

  • How Microsoft 365 can help protect against phishing attacks
  • The risks of using passwords and how Microsoft 365 can help keep attackers out without making it harder for your employees to log in.
  • Why Azure AD and InTune may replace the domain controller in your office
  • How cyber insurance protects your organization and what may be excluded from your coverage
  • What impacts the cost of a cyber policy

Meet our guests

Rob Witteman, Project Lead at WorkSmart

Rob has worked for a total of 8 years in the MSP space, and has been with WorkSmart for 4 of those years. He currently serves as WorkSmart’s Onboarding Project Lead.

In this role, Rob focuses on new client onboarding projects to ensure a successful start to their partnership with WorkSmart.

As a Microsoft certified IT professional, Rob helps companies leverage Microsoft technologies and leads the team in training to keep everyone on pace with Microsoft’s evolving platform. He believes in using technology to make work easier and to make the tech experience as smooth as possible for everyone.

Ralph Whitehurst Jr, Business Development at Triangle Risk Advisors

As President/CEO of Total Retirement Planning and Whitehurst Strategic Partners, Ralph has transformed a successful hometown insurance agency into a regional leader for evolving businesses and family financial consulting, specializing in retirement planning, estate preservation, risk management, business and family consulting.

After merging his practice with Triangle Risk Advisors, LLC in 2019, Ralph continues his role, along with serving on numerous safety and advisory boards for both insurance companies and clients.

Ralph understands that every client’s needs are unique, therefore the firm uses proprietary processes to identify those needs and create a custom roadmap for each client.

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Blog

An Advanced Anti-Virus That Stops Ransomware

Ransomware is a multibillion-dollar industry, leaving many companies concerned about what they’re up against and whether their cybersecurity measures can keep them protected. These attacks often use sophisticated techniques to increase their success rate, so having a just-as-advanced anti-virus solution is key in stopping it.

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Webinars

#Winning: A Discussion on Guiding Your Teams to Success
ON-DEMAND WEBINAR

A highly productive team that can communicate, create, and solve problems is key to growing your organization. And, the right mix of tools, processes, and people builds a healthy team.

That’s why we’re focusing this 1-hour discussion on using technology, metrics, and hiring as tools to guide your team to success.

What you’ll learn:

  • An overview of keeping teams on track with Microsoft 365 apps
  • How you can use metrics to define success, keep a pulse on what’s happening in the business, and do more of what’s fueling your growth
  • Tips for maturing your hiring process so you can hire good employees to be part of a great team

Meet our guests:

Brent Sprinkle, owner at TrueNorth Business Navigation

Brent Sprinkle

As owner and lead guide at TrueNorth Business Navigation, Brent guides leaders in implementing a set of simple, proven, and practical tools to build a successful business.

Before his work with TrueNorth Business Navigation and guided by a strong desire to have a major impact, Brent worked in management, successfully leading a number of software and hardware technology development teams ranging in size from 8 to over 800.

 

Cyndi Gave, owner at The Metiss Group

Cyndi Gave

Cyndi has been leading The Metiss Group since 1996 but learned her passion for people long before. Cyndi’s human behavior studies started with an international temporary staffing company, reshaping their job matching and business model to earn the branch Profit Center of The Year. Cyndi would go on to hold executive roles in HR departments for automotive, property management, distribution, publishing, and robotics industries.

A business leader at heart, Cyndi has found her niche to impact business results best through advising leaders in their quest for an effective employee selection process, the means to accelerate employee performance, and strengthening organizational health.

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Blog

Purchasing Computers for Your Organization

PCs are trending at the moment. Hitting their highest level since 2014, PC sales surged during the pandemic. Worldwide sales increased by 32% over the course of just one year! It’s not surprising as many businesses needed to buy computers that better enabled remote work. And all the households that added computers for remote learning and entertainment.

Building on this success, Microsoft recently introduced Windows 11 (to be released later this year), which has a streamlined design similar to a smartphone. With a cleaner start menu and more ways to interact with windows, they’re making it easier for you to stay in the flow of work.

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Blog

Security News: Microsoft Exchange

WorkSmart is aware of the vulnerabilities being used to attack on-premise versions of Microsoft Exchange Server. We have confirmed that our clients using Exchange have the updated security patches already installed, and thus are protected. 

WorkSmart does not use the on-premise version of Microsoft Exchange. Microsoft confirmed that Exchange Online, the hosted email service provided by Microsoft 365, is not affected.

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Blog

Why you need a backup for files in the cloud?

Ever wondered why you would need a backup even if you’re storing your files in the cloud? We are here to fill you in! Check out the answer in less than 60 seconds on this short video!

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Webinars

Connected, meaningful, and productive communications with Microsoft 365 Tools
ON-DEMAND WEBINAR

Employees and customers want and expect your organization to have the right technology to meet their needs.

That means more effective and efficient communication channels.

In this hour-long workshop, you’ll learn how you can use Microsoft 365 to improve the employee and customer experience by fostering real interaction and limiting distractions.

What you’ll learn:

  • How small business are using Microsoft 365 to create virtual workspaces for their teams and clients
  • Tips for using Microsoft 365 apps—like SharePoint, Sway, Yammer, and Stream—to make communication more effective
  • Considerations for building a communications strategy