Tim, Service Manager
|After spending most of his life in California, Tim and his wife moved to NC in 2017 where they’ve been ever since.
He enjoys spending quality time with his wife, daughter, cats, and dog Lilly Belle.
Tim also likes to play guitar, bbq, fish, watch movies, and listen to good music.
What folks say about Tim:
“You are willing to step up and help or offer direction. Your kindness and hard work make this a great place to work!”
“Thank you for all of your hard work and dedication to this team!”
Jeff, Technical Support Engineer II
|Jeff is Atlanta-born and now has 3 fur-children – Jackson (Anatolian Shepherd), Paisley (Min Pin/Chihuahua Mix), and Meeko the cat.
Jeff spent 4 years in the USMC where he got to do many interesting things as a Recon Marine.
His free time now mostly includes getting in his sports fix in anyway possible and playing flag football or golf.
What our clients say about Jeff:
“Thanks a million Jeff! You are a super star. I appreciate your help.”
“Jeff is very patient with us. He is very detailed and is willing to go the extra mile to solve the issue.”
Kevin, Consultant III
|Originally from Southern CA, Kevin moved to NC 27 years ago. In his prior experience, he’s been an assistant manger for Home Depot, a Massage Therapist, and a business owner.
Kevin has been married for 25 years and has two daughters that are 21 and 18, as well as a cat named Jenny.
In his free time, he enjoys cooking vegan food, watching sports (and sometimes playing!), as well as eating Mexican, Thai, or Indian food.
What our clients say about Kevin:
“Super fast resolution.”
“It felt easy to resolve my issue.“
Lucas, Technical Support Representative
|While he’s a North Carolina native, Lucas spent most of his life moving around the country and going overseas with his family due to the Navy.
He’s a graduate of NCSU with a passion for art and technology. Lucas has previously worked for Epic Games on their Release Team, helping to test and deploy multiple seasons of Fortnite.
Lucas enjoys being outdoors, spending time with his pug (named Tug!), watching movies, playing video games, reading and has recently started learning Ukrainian.
What our clients say about lucas:
“We had to try a few things, but Lucas was persistent. Problem solved.“
Matthew, Technical Support Engineer I
|Matthew is a homebody who loves to be away from home. He has one dog (Kenobi) and three cats (Bagheera, Samwise, and Noel).
He enjoys reading, watching movies, playing video games. Matthew also likes many different outdoor activities, such as hiking, camping, water & snow sports, and golfing.
What our clients say about Matthew:
“Got my computer working so that I didn’t have to through a bunch of extra steps to do what I normally do! An absolute timesaver!”
“My service tech, Matthew, was terrifically helpful and reassuring and managed to make me feel not so bad about being an idiot when it comes to making rookie computer security mistakes. Thank you so much! “
Sam, Consultant II
|Sam is a comic book collector, bookworm, gamer, occasional geocacher, aspiring international traveler, foodie, movie aficionado, and sometimes adrenaline junkie (e.g. flying a plane, driving fast cars/motorcycles, bungie jumping).
She’s had a bucket list going since she was a teenager has been able to check off many of the things on the list. Sam has an adopted Retriever Mix named Sydney (Scooby to some) and multiple fish.
What our clients say about sam:
“Sam is amazing, we appreciate her coming in on a Saturday to make sure we are up and running for our opening day!”
“Sam demonstrated customer service excellence at its finest. Sam is patient, kind, professional and very knowledgeable.”