5 Key Benefits of Outsourcing IT Support for Your Growing Business

Launching a business involves completing a multitude of administrative tasks just to get your company off the ground. But now that your business has begun experiencing steady growth, you may start thinking about tasks that help your company grow and can benefit your long-term stability and success — like hiring IT support. 

Many business owners believe that the only way to gain focused technology assistance is by staffing an in-house IT department. But in reality, outsourcing IT support to a managed service provider delivers all of the same benefits as hiring an in-house staff without the unnecessary costs. It may be the solution your business needs to gain reliable IT services while you continue growing your venture. 

1. Focus on Your Business 

Until now, you have likely attempted to handle IT issues on your own. You don’t have an in-house staff to consult, and “IT person” is just one of the many hats you’ve worn throughout your business’s development. 

However, outsourcing IT support allows you to focus all of your attention on your critical business processes and avoid wasting any time or energy on technology mishaps. You also won’t need to steal employees away from their tasks to assist with IT issues. Instead, you can pass the process over to an entirely external team while your employees keep the focus on your business goals. 

2. Save Money Compared to In-House IT Support

Hiring even one part-time IT professional to join your team proves costly. A recent survey showed that an IT hire that can run an entire internal environment currently costs around $100k per year. Any software, tools, and equipment they need will come straight out of your revenue. And if you want them to be on call when you need them, you’ll pay a lot more in their wages than the value you receive from their services. 

Of course, most companies don’t have only one part-time IT person — they need entire teams of IT professionals who are available during full-time hours. This level of support becomes even more expensive.

Instead, outsourcing services to a managed IT provider gives you the same access to qualified professionals without needing to add them to the payroll. 

3. Customize Your Level of Assistance 

Your growing business may not need full-time or even part-time IT support every week. Some weeks, you may only have a quick question that requires 30 minutes of assistance from an IT professional. Other weeks, you may need in-depth assistance rolling out new software across your entire company. 

One of the main benefits of outsourced IT support is that you don’t need to overpay for a one-size-fits-all plan that your company rarely uses — or drown under a mountain of IT problems when you’ve only paid for part-time support. You can customize the level of customer service you receive from your managed service provider based on your business’s precise needs. 

Managed services are also scalable. While you may purchase a lower service tier now, once your business expands in a year or two, you can easily switch to a higher tier without needing to search for a new provider. 

4. Gain Specialist-Level Support

Working with a managed service provider gives you access to an entire team of expert information technology professionals with a wealth of knowledge and experience in the field. To gain this same level of expertise in an in-house employee, you’d need to spend well over $100,000 per year on their annual salary alone. 

Managed service providers employ IT and customer support professionals who understand your company’s systems and software intimately. They have years of experience managing these programs and can quickly resolve issues to prevent downtime. You gain this expertise whenever you need it without needing to keep in-house staff on the payroll. 

5. Reduce Cybersecurity Threats

Even if your business doesn’t frequently need IT support, having a managed service provider on call can improve your response time to cybersecurity threats that plague virtually every business in this digital age. At the first sign of a potential data breach or other cyber threat, you can contact your managed IT support for fast assistance.

You can also enlist your managed service provider to monitor your systems and watch for potential threats, then thwart them before they turn into expensive issues. 

Work Smarter and Outsource IT Support to WorkSmart

Outsourcing IT support to a managed service provider gives you personalized IT assistance whenever you need it for a low price tag. At WorkSmart, we specialize in providing managed IT services for businesses like yours. 

Request a free consultation today by calling (888) 484-1012 to learn more about how we can assist with your IT and cybersecurity needs