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Better IT.

Better Business.

We help keep your business on track toward success with better uptime and data protection.

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Case Study: The Right Technology – Not More Technology – with WorkSmart

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Maximizing Productivity and Wellbeing at Work

Maximizing Productivity and Wellbeing at Work

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Bytes & Brews: De-Spooking the Most Common Cybersecurity Threats

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Professional IT Services

ABOUT US

THE WORKSMART WAY

We hire skilled IT consultants you’re going to love. At WorkSmart, we believe in doing the right thing, making personal connections, and sharing a hunger for growth. Our IT consultants share these values so they can build strong, lasting relationships with each and every partner.

Like you, we’re local. WorkSmart was founded in 2001 in North Carolina and is headquartered in Durham. We keep growing and have offices in Charlotte, Greensboro, Philadelphia, Atlanta, and the NY metro area. That means the people who work on your business are always a short drive away.

We focus on the right technologies for today and the right strategies for tomorrow. We’ll work with you to find the products and services you need to be productive. Our IT strategy meetings help you plan for future technology needs so you never have to play catch-up.

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WHAT WE DO

WORKSMART SERVICES

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Managed IT Services

Outsourcing your IT management to WorkSmart means reliable systems and happy end users all day, every day.
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Co-Managed IT Services

Co-Managed IT services offer extra hands to help your IT team scale as your business grows.
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Cybersecurity

Cybersecurity is a priority for businesses of all sizes. We’ll help you take the right approach to cybersecurity so you can protect your business.
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Data Backup & Recovery

Data loss happens. We work hard to protect your organization from losing data.
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IT Strategy and Planning

Now it’s time to raise the bar and make IT an advantage for your organization to drive value, eliminate risk, and increase productivity.
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Cloud Services

With cloud-based technology, you can grow your business with greater flexibility & mobility. We’re here to make the cloud easy to get the most of your investment.
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BUILD TRUST

AN IT PARTNER THAT WORKS FOR YOU

WorkSmart is the long-term IT consulting partner you’ve been waiting for. We partner with local businesses and organizations to fuel their growth through simplifying IT.

Our technology consultants get to know your business so the tools we recommend today will grow with you tomorrow. At WorkSmart, we start with your goals, then recommend the right mix of services and technologies to help you succeed.

Whether you’re looking for enhanced IT security, technology vendor management, network design, hardware upgrades, or any number of services, WorkSmart has the tools you need.

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Get IT Support and Guidance for Your Business

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Check out our webinars on simplifying IT

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SCHEDULE A NO-OBLIGATION CONSULTATION.

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Talk to a Senior Business Advisor today to learn more about what WorkSmart can bring to your business.
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Frequently Asked Questions

  • What are Managed IT Services?

    Managed IT Services are a type of IT support model that allows businesses to outsource their IT needs to a third-party provider. This includes services such as network and server management, data backup and recovery, cybersecurity, and technical support.

  • What are the benefits of Managed IT Services?

    The benefits of Managed IT Services include improved efficiency, reduced downtime, increased security, and cost savings. It also allows businesses to focus on their core operations rather than IT management.

  • What types of businesses can benefit from Managed IT Services?

    Any business that uses technology can benefit from Managed IT Services. However, it is particularly beneficial for small and medium-sized businesses that do not have a dedicated IT team or have limited resources for IT management.

  • What services are typically included in Managed IT Services?

    Managed IT Services typically include network and server management, cybersecurity, data backup and recovery, software updates, hardware maintenance, and technical support.

  • How much do Managed IT Services cost?

    The cost of Managed IT Services varies depending on the provider and the services offered. Typically, it is a monthly fee based on the number of devices and the level of support needed.

  • How does Managed IT Services differ from traditional IT support?

    Managed IT Services differs from traditional IT support in that it is a proactive and ongoing approach to IT management. It involves monitoring and maintaining systems to prevent issues from occurring, rather than simply reacting to problems as they arise.

  • How do Managed IT Services providers ensure data security?

    Managed IT Services providers use a variety of measures to ensure data security, including firewalls, encryption, multi-factor authentication, and regular security audits.

  • What is the response time for technical support with Managed IT Services?

    Response times for technical support vary depending on the provider and the level of support needed. Typically, response times range from a few minutes to a few hours.

  • What is the process for onboarding Managed IT Services?

    The onboarding process for Managed IT Services varies depending on the provider. Typically, it involves an initial consultation to assess the client’s needs, followed by a proposal outlining the services to be provided.

  • Can Managed IT Services be customized to meet the specific needs of a business?

    Yes, Managed IT Services can be customized to meet the specific needs of a business. Providers typically offer a range of services that can be tailored to fit the needs of individual clients.

  • How does Managed IT Services help with business continuity?

    Managed IT Services help with business continuity by ensuring that systems are monitored and maintained to prevent downtime and data loss. They also provide data backup and recovery services in the event of a disaster.

  • Can Managed IT Services providers work with existing IT teams?

    Yes, Managed IT Services providers can work with existing IT teams to provide additional support and expertise.

  • How does Managed IT Services help with compliance?

    Managed IT Services providers can help businesses achieve and maintain compliance with industry and government regulations by implementing and maintaining secure systems and processes.

  • How often are software updates and patches applied with Managed IT Services?

    Software updates and patches are typically applied on a regular basis, depending on the provider and the specific software being used.

  • What is included in a Managed IT Services agreement?

    A Managed IT Services agreement typically includes a list of services to be provided, the level of support, response times, and cost.

  • How do Managed IT Services providers ensure uptime?

    Managed IT Services providers ensure uptime by monitoring systems and addressing potential issues before they result in downtime. They also provide backup and recovery services in the event of an outage.

  • Can managed IT services providers help my business move to the cloud?

    Yes, managed IT services providers can help businesses migrate to the cloud and provide on-going support for their cloud services.

  • What kind of services are included in managed IT services?

    Managed IT services typically include monitoring and maintenance of hardware, software, and network systems, cybersecurity, data backup and recovery, cloud services, and technical support.

  • How do managed IT services providers ensure cybersecurity for my Charlotte based business?

    Managed IT services providers typically implement a range of cybersecurity measures, including firewalls, antivirus software, and regular vulnerability scans.

  • What kind of technical support is included in managed IT services?

    Managed IT services providers offer technical support for a range of IT issues, including software installation, network connectivity issues, and hardware maintenance.

  • Can managed IT services help my business comply with industry regulations in Charlotte, NC?

    Yes, managed IT services providers can help businesses ensure compliance with industry regulations and data privacy laws.

  • How do I choose the right managed IT services provider for my Charlotte based business?

    When choosing a managed IT services provider, consider factors such as their experience, expertise, range of services, and reputation within the industry.

  • What is the pricing model for managed IT services?

    Managed IT services providers typically offer pricing models based on a monthly subscription fee or a per-user fee.

  • How do managed IT services providers handle data backups and disaster recovery?

    Managed IT services providers typically implement a range of data backup and disaster recovery measures, including regular data backups, offsite storage, and disaster recovery testing.

  • How do managed IT services providers handle software updates and patches?

    Managed IT services providers typically manage software updates and patches remotely to ensure that all systems are up-to-date and secure.

  • What kind of service level agreements (SLAs) do managed IT services providers offer?

    Managed IT services providers typically offer SLAs that outline the level of service and response time clients can expect.

  • Can managed IT services providers offer 24/7 support?

    Yes, many managed IT services providers offer 24/7 support to ensure that clients’ IT systems are always up and running.

  • How can an outsourced IT company help my Charlotte based business scale and grow?

    An outsourced IT company can provide the necessary technical expertise and support for your Charlotte based business to scale and grow by implementing efficient systems, reducing downtime, and improving productivity. With their support, you can focus on your core business activities and stay ahead of the competition.

  • Can managed IT services providers help my business with software licensing?

    Yes, managed IT services providers can help businesses with software licensing to ensure that they are using software legally and efficiently.

  • What kind of reporting do managed IT services providers offer?

    Managed IT services providers typically offer regular reports on system performance, cybersecurity, and other relevant metrics.

  • What are the most common IT issues faced by businesses in Charlotte, NC?

    Common IT issues faced by Charlotte businesses include network security, data backup and recovery, software updates and upgrades, and hardware malfunctions. A reliable IT services company can help mitigate these issues through proactive monitoring, regular maintenance, and prompt support.

  • How do managed IT services providers ensure compliance with data privacy laws in Charlotte, NC?

    Managed IT services providers typically implement strict data privacy policies and procedures to ensure compliance with relevant laws and regulations.

  • Can managed IT services providers help my business with hardware procurement and maintenance?

    Yes, managed IT services providers can definitely help your business with hardware procurement and maintenance. They can assist you in selecting the appropriate hardware for your business needs, and provide recommendations on which vendors offer the most reliable and cost-effective options.

  • What types of businesses that use managed IT services can be found in Charlotte, NC?

    Charlotte has a diverse business landscape, with a range of industries including finance, healthcare, technology, and manufacturing, among others. All of these businesses benefit from outsourcing their IT to a managed IT services company.

  • What is the process for starting a business in Charlotte, and how can a managed IT services company help?

    The process for starting a business in Charlotte, NC typically involves obtaining necessary permits and licenses, registering your business with the state, and setting up your IT infrastructure. A managed IT services company can help by providing guidance on technology decisions, setting up and maintaining your IT systems, and ensuring compliance with data security regulations.

  • How can an IT company help my Charlotte business stay up-to-date with the latest technology trends?

    An IT company can provide your Charlotte based business with the latest technology updates, ensuring you stay ahead of the curve and remain competitive in the market.

  • What is the process for transitioning to an outsourced IT company, and how long does it take?

    Transitioning to an outsourced IT company varies depending on the size and complexity of your business. Typically, it involves an initial consultation, assessment of your current IT infrastructure, and development of a custom plan for your needs. This can take anywhere from a few weeks to a few months.