Managed IT Services

Support Business Growth With Managed IT Services

Outsourcing your IT management to WorkSmart means reliable systems and engaged employees all day, every day. Along with our team of experts, our managed IT services improve productivity and enhance security while keeping costs predictable. We can be your outsourced ITĀ teamĀ orĀ support your internal team.

Predictable IT Costs for Ongoing Managed
IT Services and Support

With rising cybersecurity threats and an ever-changing regulatory environment, it's worthwhile to outsource your IT needs to a professional. Here are a few benefits you can experience through managed IT services:

  • Cost predictability:Ā As a managed IT provider, we offer flat-rate, predictable costs that allow you to budget more effectively for services. These services also reduce your investment in in-house technology expertise.
  • Flexibility:Ā Varying plan levels suit every type of business, from those desiring a helping hand to those who want comprehensive support.
  • Compliance:Ā If you operate in a heavily regulated industry like health care, finance, or legal services, we bring the in-depth compliance knowledge necessary to support you.

Comprehensive Managed IT Services for Growing Businesses

MakingĀ technologyĀ a critical investment can help your organization gain a competitive edge. That's why WorkSmart's managed IT services focus on optimizing your IT investment.

As your managed IT service provider, we’ll take on the responsibility for the maintenance and health of your infrastructure and provide consistently great support when your team needs it. Our goal is to help small businesses thrive in the modern workplace.

We operate primarily along North Carolina's I-40 corridor, serving clients in Durham, Charlotte, and Greensboro. Our managed IT support company also serves Atlanta, Georgia, Philadelphia, Pennsylvania, and New York City, offering local support within a one-hour radius of each office location.

THREE SERVICE PLANS TO PROTECT AND OPTIMIZE YOUR IT INVESTMENT

WorkSmart offers three flat-rate managed service plans designed to fit your organization's needs and budget.

 

All of our ManagedShield managed services include:

  • proactive it management
  • Access to help desk and support services as needed
  • A dedicated team of IT experts
  • Regular IT strategy meetings

ManagedShield Basic

 

BASIC is for businesses that want the tools to improve uptime while keeping costs low. This plan helps you stay ahead of issues with proactive maintenance, offering 24x7 monitoring and altering on your computers.

 

Under this managed IT service package, we let you pick your service hours. During this time, we'll perform preventive maintenance and upgrade technology as needed.

 

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Around the clock monitoring
Remote monitoring, including maintenance and proactive alerting for your computers and servers.

ManagedShield Plus

 

PLUS is for businesses desiring IT support when they need it, while staying within a budget.

 

With ManagedShield PLUS, your flat rate covers remote troubleshooting and support. Any on-site support is billed separately.

 

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Around the Clock Monitoring Unlimited Remote Support

Remote monitoring, including maintenance and proactive alerting for your computers and servers.

UNLIMITED remote troubleshooting and support

ManagedShield CompleteĀ 

 

COMPLETE is for businesses that want the most coverage to get help when something is wrong.

 

ManagedShield COMPLETE offers you peace of mind by covering remote and on-site support in your monthly fee.

 

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Around the Clock Monitoring Unlimited Remote Support Unlimited Onsite Report
Remote monitoring, including maintenance and proactive alerting for your computers and servers. UNLIMITED remote troubleshooting and support UNLIMITED on-site and remote troubleshooting and support

BENEFITS OF WORKING WITH WORKSMART FOR MANAGED IT SERVICES

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24x7 Support

Technology breaks. Urgent IT issues happen. WorkSmart is here to help when you need it, including weekends and holidays.

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Proactive Maintenance

With monitoring tools and automated maintenance ensuring your user systems and servers work well, you can stay focused on your business.

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IT Strategy

Your account manager helps you create a strategic IT plan that meets the long-term goals of the organization.

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Managed IT Plans

Our team offers flat-rate managed service plans designed to fit your organization's needs and budget.

Already Have an IT Team and Need Additional Help?
Copilot With Co-Managed IT Services

If you have an IT team, our co-managed IT service, CoPilot, offers a cost-effective way to add to your in-house capabilities. CoPilot provides the right people and technologies while you remain in control.

Get Started Today!

Testimonials

What Our Clients Say About Us

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ā€œI'm incredibly impressed by the communication and proactive service we're receiving from every team member. The difference between WorkSmart and our past IT service providers is incomparable...ā€

Carole

Controller

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ā€œWe love working with the support team at WorkSmart. They respond quickly and do anything necessary to help with our request.ā€

Dena

Operations Coordinator

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"WorkSmart has been my "go-to" IT resource for more years than I remember. The service has been exceptional from the very first day we signed on with the company. I've been so impressed with each and every individual you sent over to our facility, or I worked with by phone. Each one has taught me more and more about the changing IT environment, how to troubleshoot various problems, set up equipment, and so much more. "

Geri

Executive Assistant

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"Whether remotely or in person, WorkSmart always responds super-quickly to our requests for HELP! It's obvious that you understand how hard it is to conduct business when a system is down, or even one computer, as was the case this morning. Marco has come to our rescue before, and I/we are so very appreciative of him ... and you all! THANK YOU!!! "

Kelly

Administrative Assistant

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ā€œI like everyone I deal with at WorkSmart. They are always kind (especially when I'm stressing) and fast!.ā€

Sandra

Legal Assistant

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ā€œI truly need your support, and your support has never failed to be outstanding; thanks to all staff members for your exceptional support.ā€

Ann

Project Development Assistant

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Awards and Accolades

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Partner With Local IT Experts

Our managed IT services company can lighten your business's technology responsibilities. Reach out to us online toĀ schedule a free consultation with one of our senior business advisors.

Schedule Your Free Consultation