Growing businesses in Durham face a common challenge: their IT needs are expanding faster than their internal teams can handle. Co-managed IT services offer the ideal solution, enabling you to retain your in-house expertise while gaining access to enterprise-level support and resources. At WorkSmart IT Services, our CoPilot service delivers flexible, scalable IT support that complements, not replaces, your existing team.
How Co-Managed IT Benefits Your Durham Team
In Durham’s competitive business landscape, from Research Triangle Park’s biotech innovators to downtown’s thriving healthcare systems, technology teams need strategic support to stay ahead. Our co-managed IT services bridge the gap between what your team can handle and what your business demands.
- Add capacity without hiring:Â Augment your team with skilled professionals without the overhead of full-time employees. This approach provides the flexibility to scale support up or down based on project demands and business cycles.
- Access specialized expertise:Â We leverage our deep expertise in cybersecurity, cloud migrations, compliance requirements, and emerging technologies to handle complex projects.
- Reduce downtime:Â Our round-the-clock monitoring identifies and resolves potential problems before they impact operations. This support enables your internal team to focus on strategic initiatives, while we handle after-hours support.
Why Choose WorkSmart IT Services for Co-Managed IT in Durham?
The right co-managed IT company in Durham needs to have a solid understanding of your business needs and local market dynamics. Here’s how we serve your business:
Local Team With Fast On-site Support Across Durham and RTP
From our Durham headquarters on Meredith Drive, WorkSmart IT Services provides immediate on-site support throughout Durham and Research Triangle Park. Unlike remote-only providers, we’re your neighbors, understanding the unique challenges facing Triangle businesses and responding quickly when hands-on assistance is needed.
We Complement — Not Replace — Your Internal IT
The best co-managed IT services respect and enhance your existing IT investments. Our CoPilot service works alongside your team, filling gaps without creating conflicts. We become an extension of your department, adopting your processes and priorities while your team retains full control.
Clear Roles, SLAs, and Predictable Pricing
Successful co-managed relationships require clear boundaries. WorkSmart IT Services establishes detailed Service Level Agreements defining response times, escalation procedures, and responsibility divisions. Our flat-rate pricing model offers budget predictability, eliminating surprise bills and hidden fees.
How We Partner With Your Internal IT Team
Our approach emphasizes a genuine partnership. We begin by understanding your team’s strengths, identifying gaps, and developing customized support plans. Our collaboration includes regular strategy meetings, shared documentation systems, and integrated ticketing platforms. Your team gains access to enterprise-grade tools and ongoing mentorship.
Our Co-Managed IT Services for Durham Businesses
Trust us for your comprehensive co-managed IT services in Durham, including:
- 24/7 help desk support.
- Advanced cybersecurity monitoring.
- Remote infrastructure management.
- Strategic IT planning assistance.
- Backup and disaster recovery solutions.
- Project-based support for implementations.
Industries We Support in Durham
Durham’s economic diversity demands IT solutions that understand industry-specific challenges. Our experience as a co-managed IT service provider in Durham ensures we meet your specific business objectives, all day, every day.
WorkSmart supports:
- Healthcare organizations navigating HIPAA compliance.
- Biotech companies managing research data.
- Financial services meeting regulatory requirements.
- Educational institutions supporting remote learning.
- Professional services maintaining client confidentiality.
Contact Us for Expert Co-Managed IT Services
Ready to enhance your IT capabilities? Request a consultation and discover how our CoPilot service can empower your IT team and drive your business forward.