WorkSmart acquires Triangle managed IT services provider

WorkSmart expands its team through acquiring another managed IT service provider, Exceptional IT.

WorkSmart, the leading managed IT services provider in the Carolinas, has announced that it acquired Exceptional IT Services, a premier IT provider based in Cary, NC. The deal was finalized at the end of June. “WorkSmart saw an opportunity to expand its presence in the growing Triangle market, and Exceptional IT’s service philosophy, clients and team members were a perfect cultural fit,” said Ron Unger, WorkSmart President and CEO.

Peter Kaplan, co-founder and former President of Exceptional IT Services, is excited about the acquisition stating “We’ve built a wonderful organization over the past 13 years. It was important to work with a company that was the right match for both our employees and our clients.”

Jim Rappl, co-founder and former CIO of Exceptional IT Services, will serve as General Manager of the Cary office, which will ultimately operate under the WorkSmart name. All former Exceptional IT Services staff have joined WorkSmart, “so our client base will continue to receive the high level of customer service they’ve enjoyed from their current support team, with expanded operational, technical and geographic capabilities from WorkSmart,” Rappl said.

Unger added that “WorkSmart’s clients will also benefit from additional resources in the eastern part of the Triangle.” With the acquisition, WorkSmart now has a team of over 70 employees operating out of four locations in North Carolina: Cary, Durham, Greensboro and Charlotte.

Specific terms of the acquisition were not disclosed.

About WorkSmart

WorkSmart is the leading business information technology management and support provider in the Carolinas. Founded in the Research Triangle region of North Carolina in 2000, WorkSmart provides computer, network and software support, business continuity planning, enterprise mobility consulting, data security and disaster recovery services. The company is the fastest-growing managed services provider in the region, as noted by the MSP501 industry index, and has won numerous awards for growth and leadership, including being named to the Inc. 5000 list eight consecutive times since 2007. Headquartered in Durham, WorkSmart has offices throughout North Carolina and the Mid-Atlantic region. Learn more at

About Exceptional IT Services

Founded in 2002, Exceptional IT Services was a full-service technology solutions provider that specialized in managed services and IT projects for commercial customers in the triangle area of North Carolina. Recognized as one of the Triangle’s leading technology service providers, Exceptional IT focused on proactive systems management, customer satisfaction and technical expertise.