A Look Back at 2021

2021 was a year full of accomplishments, uncertainty, change, and growth. We, like everyone else, continued to navigate unknown territory, and forge new paths for success. With the team’s curiosity, their efforts towards building strong personal connections, and the desire to do the right thing, we were able to continue supporting each other and our clients in reaching their full potential.

Our achievements and success would not be possible without our amazing clients and all of the folks on our team that help to keep the gears turning. Check out some of our favorite memories over the past year as we look forward to continued success and happiness in 2022!

2021 in a nutshell

Kicking Things Off

We started 2021 off strong as we continued our expansion into the Atlanta area! We acquired RMS Associates of Smyrna, Georgia, welcoming all former RMS Associates employees to the WorkSmart community. By welcoming the RMS team, we’ve been able to continue providing best-in-class service as we work to help all of our clients reach their full potential.

Welcome RMS to the Team

We also continued to navigate through remote work as we implemented new tools and processes to best help our team remain secure and successful, no matter where they were working from.

CollaborationIn early March, we completed a second acquisition of LAN Systems of Berkeley Lake, Georgia. After welcoming the former LAN Systems team members, our WorkSmart team grew to over 100 employees. Continuing our growth in the Atlanta area has allowed us to join forces and continue to be the best option for managed IT services for small businesses in Atlanta.

LAN Systems

Throughout the month of March, our team also competed in a weekly wellness challenge that encouraged us to get our steps in, no matter where we working from. Between walking the dog, getting on the treadmill during meetings, or taking a walk break outside during lunch – our team found all kinds of creative ways to stay active.

Halfway Through

As we continued through 2021, we hosted a few webinars, re-opened our offices, and kicked off our 20th-anniversary celebrations!

April brought the launch of our Level Up webinar series! We hosted a number of different webinars throughout the year on a wide range of topics, along with providing short, how-to Cheat Code videos on specific tools. We also brought in expert guests to help us provide fun and educational content to our viewers.

Level Up webinar series

In July, we were thrilled to be ranked on Channel Futures MSP 501! The Channel Futures MSP 501 survey examines performance based on annual sales, recurring revenue, profit margins, revenue mix, growth opportunities, innovation, technology solutions supported, and company and customer demographics. As a globally ranked, top managed service provider in 2021, we continue to strive towards helping our clients and team members reach their full potential.

2021 Channel Futures MSP 501 Winner

July also launched our 20th-anniversary celebrations, including our ‘back to the office rallies’! After a year and a half of fully remote working, it was so nice to get the team together, in-person, and celebrate the re-opening of our offices in Durham, Atlanta, and Charlotte.

Welcome back Gearheads

Celebrating our 20th anniversary also gave us a reason to take a trip down memory lane with a WorkSmart-specific timeline on the website!

Timeline for 20 Years in Business

Closing Out The Year

As the end of the year approached, we celebrated IT Professionals Day in September! We enjoyed a delicious delivery of pancakes and bacon for breakfast while getting to play some fun games with the team.

Closing Out The Year

November rolled around, and brought a ton of fun with it!

First, we kicked off our ‘Happy Healthy Holidays’ Wellness Challenge that encouraged team members to stay active, eat healthier food options, and complete many different kinds of stress-reducing activities. We completed weekly challenges with different goals and earned prizes along the way.

November also brought along our official Team Days! Our Durham crew got to watch an exciting hockey game with the Carolina Hurricanes, our Charlotte team got to adventure around the U.S. National Whitewater Center, and the Atlanta crew got to ride in the sports cars and race the simulators at the Porsche Experience. With our team members being split between working in the office and working remotely – it was nice to get folks together at a fun event and continue to build those personal connections.


Looking Ahead

While 2021 was a great year, we are eagerly looking forward to 2022 and are ready to embrace the new challenges and opportunities that it will bring along with it.

We can’t wait to see what all this year will bring and have high hopes for another year filled with growth, opportunities, and accomplishments.