“Your hardware has reached the end of its useful life.” As a business leader, you’ve likely seen this message before, but do you know what it actually means? Or how it can affect your business operations?
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Jason, Service Manager
| As a Service Manager, Jason owns the support experience for our clients. He manages the technicians that work on your support tickets as well as the onsite consultant team. It’s his job to ensure that we are communicating effectively and resolving issues quickly.
After more than 19 years at WorkSmart, Jason has experience in a little bit of everything. He’s extremely knowledgeable in the IT industry and will work to solve any problem thrown at him. In his spare time, Jason enjoys scuba diving in many different locations and hanging out with his dogs! What folks say about Jason:“I want to thank you from the bottom of my heart for working the firewall issue. It’s people like you that make me happy that I work at WorkSmart!” “Our meeting this week moved the process documentation project for Service forward leaps and bounds. Thank you for collaborating with me and breaking down what we need to adapt from current processes.” |
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Sam, Technical Support Engineer
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With a life-long passion for all things technology and sports, Sam began his career in the sports broadcasting world. He spent six years broadcasting everything from West Text high school football all the way up to Division II college football before beginning his career in the IT industry.
He now resides in NC with his fiancé and their Jack Russell Terrier named Maple. When he isn’t working, he’s usually out trying to find places to explore outdoors. Whether it’s a simple hike or climbing to the top of the tallest rocky outcrop, he enjoys being out in nature. What our clients say about SAM:“Thanks a million! Sam is my hero! He dives right in and diagnoses the problems quickly.” “Sam has done a fantastic job helping with any problems we’ve had. Timely and professional – it’s greatly appreciated.“ |
Dre, Technical Support Engineer
| Originally from Mount Vernon, New York, Dre moved to Georgia in 2005 for high school and later attended Georgia Gwinnett College where he majored in Information Technology – Systems and Security.
Dre loves learning about new advancements in technology and applying them to his both his work and personal life. In his spare time, he enjoys gaming on his PC, powerlifting, swimming, and spending time with his dog Bailee. What our clients say about DRE:“Andre is consistently always helpful. He has great knowledge and lots of patience. He is a great asset to WorkSmart’s Team!” “It is a pleasure to work with Andre. His calm demeanor makes it super easy to work through issues.“ |
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Randy, Consultant
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Randy currently resides in Georgia with his wife, Carla and their new puppy Dakota. In his spare time, Randy enjoys pretty much anything outdoors including, hiking, camping, and taking long walks with his dog.
He enjoys reading the Sunday paper and his car magazines, as well as listening to Rock and Alternative music. Randy has a knack for trouble shooting problems and making our clients feel at ease. He strongly believes in making the world a better place one computer at a time. What our clients say about randy:“On time. Great attitude. Friendly. Spent a few minutes helping a co-worker with an issue. Randy was the best!” “Randy is ALWAYS able to find a solution to my technical issues and is very kind and professional!” |
Andrew, Consultant
| Originally from Jackson, Mississippi, Andrew relocated to Atlanta in 2016 where he now resides with his wife and three kids.
In his free time, Andrew enjoys spending time with his family, playing video games, and hanging out with his dog (April) and cat (Kitty). What our clients say about ANDREW:“Andrew does a fantastic job, very knowledgeable!“ “Three (3) Laptops Setup – BOOM! No time at all. Thanks Andrew!!!!” “Thank you for your quick response on our emergency email situation!” |
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Nick, Technical Support Representative
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Nick currently resides in the Atlanta, Georgia area with his wife and two little girls. In his free time, he loves cheering on his Georgia Bulldogs.
Nick also enjoys disc golf, playing video games, hanging out with his dog Bullet, and tinkering with his own computer set up at home. What our clients say about NICK:“Nick was upbeat and helpful.” “Nick did great! I was expecting to have to purchase a new docking station and he was able to get it to work after about 25 minutes. I am so appreciative!“ “Nick stuck with the problem until it was fixed — I truly appreciated it!” |
Chloe, Technical Support Representative
| Chloe currently resides in Georgia and has a passion for all things technology, with a wide range of experience in a few different areas. In her free time, she likes to play video games, draw, and play table top RPGs such as DnD.
She also is very skilled at programming and occasionally makes small games, one of which ended up winning the Georgia Game Developer Association’s Best in Georgia for 2022. What our clients say about CHLOE:“Chloe was helpful, flexible and communicated with me through the process.“ “Thank you for a quick response to my ticket. Chole was great and it was a simple fix.” “Chloe is great and such a delight to work with.” |
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Ashan, Technical Support Engineer
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Raised in Brooklyn, Ashan has now become fully embraced in Atlanta and is very proud of his Trinidadian culture.
He grew up playing basketball, riding bmx, playing video games & doing karate. In his free time, Ashan enjoys all things tech, anime & video games. What our clients say about ASHAN:“Very fast response! Excellent service.” |
Tim, Service Manager
| As a Service Manager, Tim owns the support experience for our clients. He manages the technicians that work on your support tickets as well as the onsite consultant team. It’s his job to ensure that we are communicating effectively and resolving issues quickly.
After spending most of his life in California, Tim and his wife moved to NC in 2017 where they’ve been ever since. He enjoys spending quality time with his wife, daughter, cats, and dog Lilly Belle. Tim also likes to play guitar, bbq, fish, watch movies, and listen to good music. What folks say about Tim:“You are willing to step up and help or offer direction. Your kindness and hard work make this a great place to work!” “Thank you for all of your hard work and dedication to this team!” |
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Dave, Consultant
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Dave has been working in IT for 20 years and has been in a few different positions. He enjoys gardening, watching sports, and spending time with friends and family.
Dave also has two dogs – Cooper and Drax. His favorite food is cheeseburgers and hopes to one day visit St. Maarten. What our clients say about dave:“Dave always gets us squared away during his proactive visits, it is comforting to have him here each month. Even if he can’t immediately solve whatever crisis we’ve created, he’ll research and figure it out!” “As usual, Dave ran this one down for us and patiently guided us through the process of achieving what we had asked for!“ |
David, Technical Support Engineer
| David grew up in Central America before moving to the United States. He’s interested in all things technology and is always curious to learn more.
His favorite books include Bobiverse, Shogun, and the Pillars of the Earth. On the weekends, David enjoys watching college football, grilling, and watching his nephew play baseball. David has one dog that he enjoys spending time with. He would love to visit the Nordic Region one day, and his favorite thing to eat is steak. What our clients say about david:“David was terrific and very helpful and patient. Very much appreciated.” “David is always a pleasure to work with – very helpful and always gets it right!“ |
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Xander, Technical Support Engineer II
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Xander was born and raised in NC. He enjoys spending time in the outdoors doing anything from going on backpacking trips with his brother to hanging out by a fire with friends.
He’s a big fan of football (even though his Panthers have had some tough times!) and loves any set of mountains with a beautiful view, preferably when it’s snowing out. Xander’s favorite food is Pho and is always on the hunt for new and unique places to visit with his wife. What our clients say about xander:“Xander’s knowledge, professionalism and customer-centric attitude.” “Xander is great to work with.” |
John, IT Consultant
| John grew up in West Michigan where he joined the Army right after high school. He returned home to attend college and landed his first job in the IT industry where he’s been working ever since.
He eventually relocated to NC and began working specifically in the Managed Services side of IT. John enjoys spending time with his wife and four children (two natural and two foster), as well as riding Harleys with his brother. John is a big sports fan and loves going to sporting events, especially baseball and hockey games (Go Wings and Canes!). His family is also very big into scouting. What our clients say about john:“John is amazing!! Always does a good job, follows through and is very detail oriented.” “I can always count on John to identify potential issues and address them during proactive visits.” “A true asset to our organization knowing John is available to assist.” |
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Frank, Consultant
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Frank is also on one of our RDU-based teams and is an avid gamer of all kinds, including board games and video games.
In his spare time, Frank also enjoys painting and learning about new things. Fun fact, he also considers himself to be quite the dog whisperer. What our clients say about Frank:“Frank was AMAZING today!!! Thank you for all your help and patience.” “Thank you for your prompt attention and solution!“ “As always, Frank was very responsive!!” |
David, Technical Support Representative
| David is on one of our RDU-based teams, and considers himself to be a pretty easy-going and relaxed kind of guy.
In his spare time, he enjoys reading articles, playing games with friends, and watching shows. On top of that, David also likes to cook, garden, go on hikes, and spend time in nature (especially when there’s animals!). What our clients say about DAVID:“David was great! Very professional and pleasant.“ “David is the best!” “Yes, this ticket was resolved in record time–I really appreciate how quickly David took care of it!!” |
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