Co-Managed IT Services
Extend Your IT Team. Don't Replace It.
Choosing between in-house IT and a managed provider isn’t the only option. Our CoPilot co-managed IT service works as an extension of your existing team — adding capacity, specialized expertise, emergency backup, and tools without changing who runs the show. You keep the relationships and institutional knowledge you’ve built. We plug in where it helps most.
CoPilot — Built for IT Teams That Are Capable but Stretched
CoPilot is designed for IT teams that know their business but need more capacity, deeper specialization, or reliable coverage during the crunch. You keep decision-making, scope, and standards. We bring monitoring platforms, after-hours escalation, project capacity, and senior advisory — on your terms.
- Monitoring, ticketing, and documentation platforms your team operates day-to-day — without the license sprawl of building it all yourself.
- A named WorkSmart service team that learns your environment, shows up on your schedule, and escalates cleanly when the work calls for it.
- Flexible scope by quarter — tune coverage up when projects hit, pull it back when your team catches up. No renegotiating the contract every time.
Saving Time
Offload the tier-1 tickets, patch cycles, and vendor back-and-forth so your in-house team spends the week on work that actually moves the business forward.
Reduced Spending
A fraction of the cost of another senior hire with access to tools, certifications, and specialized skills that are hard to justify for a single-person team.
Adding Flexibility
Coverage that scales with demand — busy quarters, major projects, audit season, PTO weeks. One accountable team beside yours, flexing as the business needs it.
You Don't Have to Explain Your Business Twice
When your IT team works alongside our co-managed service team and consulting support, systems stay secure and reliable while end users stay productive. Who does what, when, and how all gets built around how your business actually runs, not a template.
Consistent Support
From a dedicated account manager to a service team that knows your environment, you get the same named people month after month. Founded in 2001, WorkSmart has been an ally for growing businesses for more than two decades.
The Right Fit
Every CoPilot engagement starts with your goals, constraints, and current team strengths. We build a custom service plan around them — and you decide where we step in, where we stay out, and how the work flows between our teams.
Why Growing Businesses Choose WorkSmart for Co-Managed IT Outsourcing
Extra Capacity, No Hiring
Add senior IT expertise without the overhead, lead time, or fixed cost of another full-time employee. 85 employees, 60 engineers — available to your team.
Your Team, In Control
Your IT leadership stays in the driver's seat. We work to the scope, schedule, and standards you set. One accountable team beside yours, not above it.
Tools Without the Sprawl
Monitoring, security, documentation, and automation platforms your team uses every day — without building or licensing the entire stack on your own.
Flex Up, Flex Down
Scale coverage to match your business — busy quarters, major projects, PTO coverage, or audit season. Adjust quarterly without renegotiating the contract.
Explore Our Locations
WorkSmart IT Services supports growing businesses along the East Coast, from the Carolinas to the New York metro — with dedicated teams in every region we serve. Whether you need someone on-site Monday morning or remote support on a Sunday night, the same named engineers you know are the ones who show up.
What Our Clients Say About Us
Awards & Accolades
