Onsite and IT Helpdesk Support

From augmenting your existing staff to manning the IT help desk, WorkSmart’s Onsite and Helpdesk Support is a customizable option providing the management, IT staffing, and day-to-day delivery of support at your location. As an extension of your team, our computer network consultants solve issues from complex projects to the simplest of user questions - and every emergency in between - involving:

• Networks
• Desktops, Laptops, Handheld Devices
• Servers
• Backups
• Firewalls, Routers, Switches
• VPN and Remote Desktop
• Office Products
• Unique Customer and Industry-Specific Applications

“Last year we experienced a server drive failure in our NY office; we needed to copy over 300 GB of our backup data. A WorkSmart on-call support representative worked all of Saturday night into the early hours of Sunday, with a great attitude, making sure the data was copied correctly and tested before sent to NY.

We never know just how dependable our support group will be until faced with a critical situation. We have every confidence that, should the occasion arise, WorkSmart is there to support us.”

Susan Jordan, Office Manager at Gibbs & Soell, Inc.- Raleigh

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