Understanding the Value of Managed Services

managed serviceMost small and medium businesses can’t afford the luxury of a qualified IT administrator, let alone an entire IT department. If you’re in this position, how do you maintain the information technology infrastructure that’s critical to your organization?

One option is Managed Services, in which you outsource this role to an IT expert called a “managed services provider,” which will typically offer on-site or remote network and security monitoring, data backup and technical support.

Because the Managed Services model allows a business to focus on its core competencies, it is increasing in popularity—but sometimes it’s hard to separate the real benefit from the hype.

What’s the value to you?

  • Peace of mind. Your managed services provider will monitor your IT infrastructure and prevent or resolve any problems—a sharp diversion from the traditional “fix it when it breaks” model of IT management.

  • Simplicity. Your managed services provider will provide many of its services remotely, via the Internet, instead of through on-site visits. This reduces time and cost.

  • Constant support. You don’t have to worry about support; your managed services provider will offer the assistance you need, when you need it.

  • Affordability. Managed services providers typically offer several price structures, including a per-month fee—which is much lower than the cost of building an in-house IT support department.

  • Accountability. Have you ever tried to resolve an IT problem only to find that one vendor blames it on another who blames it on another? With managed services, you don’t have to go to multiple vendors to figure out why your network is down or you’ve experienced a security breach. You’ll have one point of contact: your managed services provider.

Want to learn more about how Managed Services can give you dependable IT with predictable costs? Give us a call.

Published with permission from TechAdvisory.org. Source.

SaaS: An Overview

SaaSThe growing reach and power of the internet has changed the way people do business, with more and more web-based services popping up. One of these is SaaS.

SaaS stands for Software as a Service, which refers to any licensed software being “rented” to a company by another company on an as-needed basis.

Learn more…


Manage and Collect Data Better with FormSpring

formspringFor businesses of all types and size, managing data online is critical to the smooth operation of a website. However, incorporating data collection programs can be time consuming, especially if any of your data is “time bound” – meaning it’s only valid and useful during a specific period of time.

Here’s a solution. FormSpring provides free and paid website data collection services that eliminate the need for additional programming or the purchase of additional software.

Learn more…


Team Member Spotlight: Andrew Pawlowski, Web Developer

andrewWorkSmart strives to be the premier provider of IT services. With colleagues like Andrew, this initiative is possible.

“Andrew keeps the Charlotte office running. He is willing to contribute his technical abilities as well as his time to help things run smoothly. Andrew is very professional and has done a great job of assisting clients over the phone.” - Greg Miller, WorkSmart General Manager of the Charlotte Office

As WorkSmart’s Web Developer since 2006, Andrew works with many of our client’s ensuring that their web presence is strong. Although he mainly contributes to client web development projects, he is also integral to WorkSmart's marketing efforts by providing html expertise. Despite the pressure from living in North Carolina, Andrew is an avid Chicago Bears and Cubs fan. He has an autographed - “post-retirement” - Mark Grace jersey that was made possible by contacting Grace’s agent. Andrew is also one of the WorkSmart team members who originally started working in a different office than where he is now (he moved from our Durham office to the Charlotte office).

“I can always count on Andrew to provide quality work, especially last minute! His skills are essential in making final products of my ideas and designs.” Client Engagement Assistant and Marketing Coordinator, Marissa Libman.

In order for you to get to know him better, we’ve asked him to complete the following survey. It took some effort on our part, but please enjoy!

Hometown: Chicago
Favorite Popsicle Flavor: Orange
Favorite Soda Flavor: Dr. Pepper
If you could change your name, what would it be to? I happen to like my name!
Favorite Subject From High School: Math/Science
If you could be on a TV show, what would it be? House
Favorite TV Series: Family Guy/24/House/Pardon the Interruption
Favorite Band/Music Artist: Massive Attack
If you have to choose a movie title for your life story, what would it be? RockNRolla
Favorite Hobby: Watching sports, video games.
Any pets? If yes, please list names! Dog, my doberman Gypsy.
Favorite board game: If by board game you mean card game, Apples to Apples.
Do you have or wish you had a catch phrase? What would it be: N/A
Favorite day of the week and why: Friday, because I have the weekend to look forward to!
Do you play any musical instruments? Not anymore, used to play the drums.
Can you sing? Not a chance!
Do you play any sports? Used to play football, basketball, baseball, and now all I do is run.
Do you have any hidden talents? I think they are hidden from me as well.
What do you wish you were doing right now? Watching the Cubs win the World Series.
One place you could travel right now (doesn’t need to be realistic): Fiji
At the beach, would you rather play in the sand, or play in the water? Definitely play in the sand.
Words of Wisdom (or quote you like): “Anyone who has never made a mistake has never tried anything new.” ~Albert Einstein

“Congrats you made it to the end of my spotlight!” Andrew Pawlowski


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