Riley Truitt, Support Center Representative

WorkSmart strives to be the premier provider of IT services. With colleagues like Riley, this initiative is possible.

“I enjoy working with Riley,” commented Greg Miller, General Manager of WorkSmart’s Charlotte office. “He provides outstanding customer service and has many of our clients raving about him.”

Riley is a fantastic representative of WorkSmart as he is always friendly, responsive to customer’s concerns, and professional. Riley joined the WorkSmart team in March of 2010. As a member of our Support Center team, Riley focuses on our clients’ needs and works extremely well with all of the people in our office. His dedication to supporting our clients is evident. He listens to their concerns and goes out of his way to find the right answer – even if he doesn’t have it!

Senior Consultant, John Woodall said, “I’ve told Riley that even though I’ve been in this field for 15 years, I wish I had his customer service skills.”

We asked him a few questions so that you can get to know him better!

Hometown: Cleveland, OH
How did you get acquainted or interested in computers?
I think my fascination began with my Dad’s old word processor. After that, we had a 486; I’m grateful that my parents never had a problem with me pulling it apart – as long as I could get it back together again.
Favorite Kool-Aid Flavor: Grape
Favorite Beverage: Cheerwine
If you could change your name, what would it be to?
I don’t think I could pick another name. “Riley” has been in the family for at least eight generations.
Any cool or “hidden” talents?
I learned by surprise, that I’m quite adept at using pylons to slow a runaway vehicle.
If you could be on a TV show, what would it be?
Amazing Race
Favorite TV Series: Just one? While it was on, Lost.
Favorite Band/Music Artist: It’s always changing, but right now I’m on an RJD2 kick.
Favorite Hobby: Reading something engaging, fiction or non.
Do you prefer sneakers over flip flops?
Sneakers.
If you could be any animal, what would you be?
Some kind of dog. Even as an animal, I think I’d want to be in a social pack.
Favorite board game: Risk
Favorite day of the week and why: Sunday: obligation-free relaxation
Do you play any musical instruments? Guitar
What is the color of your car? Forest Green
Can you sing? Technically, yes
What do you wish you were doing right now? Sailing
One place you could travel right now (doesn’t need to be realistic): Dubai
At the beach, would you rather play in the sand, or play in the water?
In the water. I’d definitely want to catch some waves.
Words of Wisdom (or quote you like): Sometimes the little times you don’t think are anything while they’re happening turn out to be what marks a whole period of your life. (credit to Andy Warhol)