Support Center

Need Technical Support?

The WorkSmart Support Team consists of two groups – the Support Center and Onsite Consultants. The WorkSmart Support Center handles remote and helpdesk support.  The Onsite Consultants travel to client sites to perform technical support.

To submit a service request, please use one of the following methods:

Create a service ticket ONLINE at help.worksmart.com

Include your best contact phone number and as much detail as possible about your issue.

Submit an EMAIL to help@worksmart.com

Include your name, company, and contact information along with a description of the issue. Your email will automatically create a Service Ticket in our system.

CALL the Support Center- (888) 484-1012, option 1

The Support Center is available 8am-5pm, Monday-Friday, excluding holidays. A Support Center Representative will create your service ticket, noting all pertinent information. If the phones are busy, you will have the option to wait for the next available representative, or leave a message which will automatically create a service ticket.

After Hours Support

We realize your business doesn’t cease to exist after 5 pm – so neither do we. We have on-call consultants available after business hours to make sure your technology is up and running smoothly always. If you have an urgent service request after hours, please CALL the Support Center to speak with our answering service. Please keep in mind that if you submit a ticket by email or online after hours, your request will be received the next business day.

Please use the contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.